Main area: Volunteer, Volunteer management
Grade Band: 5
Contract: Permanent
Hours: Full time - 37.5 hours per week (office hours with occasional evening and weekend working)
Job ref: 223-VTF-010
Employer: The Shrewsbury and Telford Hospital NHS Trust
Employer type: NHS
Site: William Farr House
Town: Shrewsbury
Salary: £29,970 - £36,483 per annum/pro rata
Salary period: Yearly
Closing: 28/01/2025 23:59
Job overview
The Shrewsbury and Telford Hospital NHS Trust has a valued, skilled and passionate team of volunteers across the Trust. We have an exciting opportunity to join the volunteer team and support the operation of our volunteer services. You will be led by our Volunteer Service Manager to co-ordinate all our volunteers through their volunteer journey – from recruitment to supporting volunteers in their placement.
The role is primarily based at the William Farr House, Shrewsbury but the post holder will work across both sites and will be required to regularly deliver support at The Princess Royal Hospital, Telford and The Royal Shrewsbury Hospital.
The post holder will support the delivery of the Public Participation Team’s objectives and the Trust’s volunteer projects encompassing the recruiting, training and support of the 300 volunteers supporting our hospitals.
The post holder will be a team player with excellent communication skills with the ability to communicate with a range of different people. This is a very busy role; the capability to prioritise work, plan and implement new projects and ideas is essential.
We are excited to welcome someone with the passion, energy, and enthusiasm to embrace this opportunity to make a real impact for our patients through our volunteer service.
Main duties of the job
1. Work closely with the Volunteer Service manager to ensure the safe recruitment, screening, placement and retention of inclusive volunteers and ensure remuneration of out of pocket expenses in accordance with Trust policies and procedures.
2. Develop ongoing training and support programme for SaTH volunteers in their areas of work, ensuring the appropriate mandatory training is completed. Maintain accurate training records including details of placement area programmes.
3. Be the first contact for volunteers and enquiries about volunteering at the Trust. Maintain and develop working relationships and networks.
4. Oversee placements of volunteers, working with volunteers and wards/departments to ‘match’ volunteers to placements.
5. Regularly review volunteer placements with the service where placed/ with their mentor to ensure any changes needing to be made are actioned in a timely way.
6. Anticipate and resolve any queries or issues that arise with the volunteer workforce/placement areas, encourage volunteers and where necessary support a positive exit from volunteering i.e. suggest alternative volunteering opportunities.
Person specification
Qualifications and Knowledge
* Knowledge of voluntary services and relevant legislation to degree or equivalent level plus management knowledge and experience.
* Specialist knowledge across the range of work procedures and practices underpinned by theoretical knowledge or relevant practical experience.
* Qualifications in project management e.g. PRINCE 2.
Experience
* Knowledge of volunteering and its mutual benefits to those that volunteer and the organisation.
* Experience of supporting or training individuals or groups of people to develop their skills.
* Experience in successful project management with experience of measuring and evaluating impact.
Skills
* Competent with Microsoft Office 365 and additional everyday IT packages (email, spreadsheets, reporting templates).
* A good knowledge of regulations in relation to volunteering procedures, the complexities of volunteer recruitment, support and management.
* Able to accurately manage and maintain the volunteer management database (Better Impact).
Working for our organisation
Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.
We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in. Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.
If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!
Application Process
If you require the application form in an alternative format, please contact the Recruitment Team on 01743 492402.
In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
We commit to removing barriers for people with disabilities or long-term health conditions in recruitment, training, and career progression. We will offer an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.
Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.
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