Main area: Administration
Grade: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week (Monday - Friday)
Job ref: 236-SCO-SW061-24-P
Employer: Northern Care Alliance NHS Foundation Trust
Employer type: NHS
Site: 1 City Approach, Town: Eccles
Salary: Per Annum
Closing: 27/10/2024 23:59
Administrative Officer
Band 3
Job overview
An exciting opportunity has become available within the Care Brokerage Team for Administrative Officers.
The roles will be based at 1 City Approach in Eccles. The working arrangements are Monday to Friday with some flexibility depending on the needs of the service.
Main duties of the job
1. Maintaining client records within Liquid Logic and CONTROC;
2. Liaising with care providers to check, reconcile and process invoices submitted via a Provider Portal;
3. Liaising with service providers and Social Care Practitioners to ensure that care is commissioned and processed accurately;
4. Provide an effective, reliable, and efficient support service;
5. Provide advice and support to Social Work Teams;
6. Communicate, engage and work collaboratively with external and internal partner agencies and members of the public;
7. Organise and prioritise own workload and work to deadlines;
8. Must be highly motivated and committed to provide high quality administrative support in Adult Social Care;
9. Have excellent communication and numerical skills and the ability to work both as part of a team and on your own initiative;
10. Be able to organise and prioritise your own workload and balance this with the demands of a busy, diverse, and varied role, whilst working flexibly within a Team to ensure deadlines are adhered to;
11. Have an excellent knowledge of Microsoft Office applications and the ability to use multiple applications simultaneously is essential for this Role whilst understanding the need for precision and attention to detail;
12. Demonstrate how they meet the essential qualifications, Knowledge, Skills, and experience for the post in order to be shortlisted for interview.
Working for our organisation
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust, we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Detailed job description and main responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.
Person specification
Qualifications
* Minimum 5 GCSE’s or equivalent (to include Maths and English) at Grade C or higher
* NVQ 2/3 in Administration/ Customer Care or equivalent experience
Knowledge, Training & Experience
* Excellent knowledge of Microsoft packages word, excel, outlook
* Minimum of 12 months office experience
* Experience of the development of positive and supportive working relationships with people at all professional levels
* Experience in reviewing planning and developing systems
* Experience of how confidentiality should be applied and in what circumstances
* Experience of working in a health & social care setting
* Knowledge of current Adult Social Care Electronic Care Record (Liquid Logic) and Payment System (ContrOCC)
Skills & Abilities
* Demonstrate excellent organisational skills and the ability to prioritise workload to meet tight deadlines
* Ability to accurately undertake financial and numerical calculations
* Ability to evaluate and analyse data and financial information
* Ability to generate creative solutions
* Ability to use initiative and work with minimum supervision
* Demonstrate high degree of accuracy and attention to detail
* Demonstrate excellent interpersonal, communication and negotiation skills
* Able to cope with pressure, conflicts and demands whilst still achieving results
* Able to work constructively as part of a team and is able to put forward own views assertively and accept the views of others
We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working.
The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and each Care Organisation works hard to ensure all services are accessible and fair.
We respect the value of difference. So, our aim is to employ a workforce representative of the communities we serve.
We also warmly welcome interest from serving and ex-personnel, and their relatives. Please identify that you are a member of the armed forces community on your application form to be entitled to a guaranteed interview (subject to essential criteria being met).
Employer certification / accreditation badges
Name: Lynsey Peters
Job title: Administrative Supervisor
Email address: lynsey.peters@nca.nhs.uk
Telephone number: 0161 206 0609
For any further information please contact Lynsey Peters or Julie Smith on 0161 206 0609
If you have problems applying, contact
Address: Turnpike House
Eccles New Road
Salford
M50 1SW
#J-18808-Ljbffr