Group1 Chelmsford is looking for a Business Manager. Your role Leading with ambition and integrity, as a Business Manager you’ll drive a team of sales executives to deliver exceptional customer experience and bring smiles to your customers’ faces. You’ll be able to develop your skills while being a role model to your team, allowing them to fulfil their potential too. What you’ll do day to day Achieve unit sales, chassis profit, finance, GardX and warranty income targets Focus on the sales strategy to increase sales revenue and profit Ensure compliance to company and regulatory sales processes to treat customers fairly Adhere to retail policies in compliance with legal and manufacturer guidelines in order to pass audits Achieve high levels of customer satisfaction in accordance to brand standard requirements Ensures Sales Executives are committed to customer satisfaction and process excellence Ensure Sales Executives are trained and reviewed to the required standards and to support the sales team through coaching and development Maintain relationships with internal colleagues, brand partners, finance and insurance partners Your profile Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you. Ability to provide a first-class customer service with energy and enthusiasm An effective multitasker who is methodical and efficient Adaptable approach to ensure the finance packages are tailored to customers’ needs Experience of delivering finance and insurance packages to customers and understand FCA Compliance Attention to detail Ability to supervise and manage the sales process Excellent listening and communication skills Full EU driving licence Rewards 33 days’ annual leave, including bank holidays The opportunity to buy additional holiday Retail discounts that save you money every day Gym discounts, cash healthcare plans, and a cycle-to-work scheme Car discounts for new and used purchases and servicing Flexible pension scheme Family-friendly policies that help you spend more time with the people that matter A wellbeing programme to support you and your family Ongoing recognition from your peers and leadership team A community volunteering day