Job Summary
Manages assigned customer accounts, and supports and manages sales activities via OEC’s Collision parts program. Builds and maintains customer relationships, oversees the sales process, and serves as the main contact for assigned accounts. Secures repairer commitments to support Vehicle Manufacturers in selling genuine parts. Stays informed on OEM parts catalogues and industry trends.
Key Responsibilities
* Maintains relationships with Collison repair parts and/or service personnel (typically a parts manager) through phone and email contact within assigned accounts.
* Educates repairers and dealers on PartsBrokerDirect, emphasizing increased revenue opportunities.
* Maintains strong customer relationships through regular communication, data analysis, and performance coaching.
* Stays informed on industry programs to address objections and highlight service value.
* Updates customer records in OEC’s database and manages sales within a designated territory.
* Secures dealership enrollments, setting expectations and ensuring a smooth transition.
* Supports call campaigns for customer service, training, and marketing as needed.
* Drives parts sales growth through repairer and dealer engagement.
Experience, Skills and Key Competencies
* An associate degree or equivalent relevant work experience is required.
* Proven experience within customer service/sales role.
* Automotive knowledge or a strong interest in the industry is a plus.
* Strong organizational and time management skills.
* Excellent verbal and written communication skills to engage in productive customer interactions.
* Ability to use a computer customer database and Microsoft office software applications.
Why join us?
* Training provided during the induction and continuous throughout your employment.
* Pension Scheme.
* Company benefits.
* Company activities (Christmas parties, game days, charity events, etc).
* Fun, friendly, team environment.
* Career progression.