About Us: https://www.swap-commerce.com/ Say hello to The leading E-Commerce OS Swap. We are a leading software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting-edge platform helps online retailers optimise their operations, enhance customer experiences, and drive growth. We are committed to fostering a collaborative and inclusive work environment where creativity and innovation thrive. Key Responsibilities: Logistics System Integration: Lead the integration of merchant’s logistics and shipping platforms (including carrier management systems, 3PLs, and fulfilment centres) with the company’s e-commerce platform and internal systems Work closely with the account management, product, and operations teams to ensure smooth integration and prompt issue resolution Interact regularly with merchants as they onboard and utilise the Swap platform Vendor Management & Cross-Departmental Collaboration: Engage as needed with logistics and shipping vendors, including carriers, 3PLs, and fulfillment providers. Evaluate and recommend new shipping partners or solutions based on operational needs, scalability, and cost-effectiveness. Work closely with the Customer Service, Product, and IT teams to ensure logistics and shipping solutions meet customer expectations. Process Optimization: Develop and implement processes to streamline shipping workflows, reduce delays, and increase order accuracy. Ensure seamless integration of new logistics technologies, platforms, or solutions into existing operations. Monitor shipping and fulfillment performance metrics, identifying opportunities for improvement in speed, cost, and quality. Technology & Innovation: Stay updated with emerging trends and technologies in logistics, shipping, and fulfillment, including automation, and data analytics. Recommend new tools, technologies, or solutions that could improve shipping processes and enhance the customer experience. Compliance & Documentation: Ensure integrations comply with industry standards, regulatory requirements, and shipping regulations. Maintain thorough documentation for all integrations, including technical specifications, timelines, and troubleshooting steps. Qualifications: Bachelor’s degree in Supply Chain Management, Logistics, Business, or a related field (preferred) 5 years of experience in logistics, shipping, and integrations, preferably in an e-commerce environment. Strong technical understanding of logistics software, APIs, and data integrations. Experience managing integrations with major carriers (e.g., UPS, FedEx, DHL, USPS) and third-party logistics providers. Strong project management skills with a proven ability to oversee cross-functional projects and meet deadlines. Knowledge of shipping best practices, warehousing, and fulfillment processes. Excellent analytical and problem-solving skills. Strong communication skills with the ability to collaborate across departments and external partners. Proficiency in Excel, data analytics tools, and project management software (e.g., JIRA, Asana, Trello). Preferred Skills: Experience with e-commerce platforms (e.g., Shopify, Magento, WooCommerce). Familiarity with logistics automation tools and software. Experience with international shipping and cross-border logistics. Familiarity with software like ShipStation, ShipBob, or similar platforms. Why Join Us: Competitive salary and benefits package. Opportunity to work in a fast-growing, dynamic e-commerce company. Collaborative, innovative, and supportive work environment. Career growth opportunities in logistics and supply chain management. If you're a proactive, solution-oriented professional with a passion for e-commerce logistics and technology integration, we encourage you to apply for this exciting opportunity to help drive the future of our logistics operations.