Seeking an empathetic and people-focused individual to deliver exceptional guest experiences and drive team success in a dynamic and supportive environment.
As Assistant Guest Experience Manager, you will be responsible for creating seamless and memorable experiences for our guests, ensuring their needs are met and exceeded. You will be the voice of the guest, bringing their feedback and concerns to life to drive improvement and growth. Your role will involve:
* Providing exceptional customer service and support to guests, responding to their needs and concerns in a timely and professional manner.
* Supporting the team to ensure guest experience targets are met, working collaboratively to drive results and improve performance.
* Developing and training the experience team to ensure they have the skills and knowledge to deliver exceptional guest experiences.
* Managing the reception area, ensuring a smooth and efficient operation during operational hours.
* Ensuring that all gas and electrical testing is carried out within the agreed timescale, maintaining high standards of safety and compliance.
* Working closely with all park teams and central support to ensure consistency and excellence across all areas, delivering a great service to customers.
Parkdean Resorts is a leading holiday park organisation, committed to creating unforgettable moments for our guests. We pride ourselves on our unique team culture, stunning locations, and commitment to sustainability. As a member of our team, you will have the opportunity to:
* Gain professional qualifications and develop your skills and knowledge.
* Enjoy clear career progression pathways and opportunities for growth and development.
* Benefit from up to 50% off holidays with us, as well as discounts on park activities, food, and drink.
* Be part of a team that is passionate about making a positive impact on our parks, people, and planet.
We are a force for good, committed to securing the sustainability of our business and creating positive change for future generations. If you are a people-focused individual who is passionate about delivering exceptional guest experiences, we want to hear from you.