About The Role
FDM Group is looking to hire an IT Networks and Firewall Infrastructure Engineer.
You will work within a global team of IT engineers, ranging from 1st Lines to 3rd Lines, who play a crucial role in supporting FDM’s customer base and infrastructure across the globe.
You will look to evergreen the infrastructure and improve practices where possible.
The successful candidate will need to ensure they are competent enough to handle all duties and responsibilities from start to finish as they will be the last line of technical support for the business. They will also need to be comfortable working in a team and solo, as the work entails group and solo projects.
The role is based in UK Leeds however there are multiple sites across the globe. Travel will be part of the role to ensure all offices are equipped, IT wise, to maintain business as usual.
Whilst you will be reporting to the Director of IT Infrastructure, you will also work closely with other senior executives in the business.
Experience and adept skills in firewalls, networks and infrastructure are crucial for the role as the role will encompass an array of IT technologies which will be used to ensure FDM stays up to date and protected.
Key responsibilities will include:
* Provide 3rd Line support both remotely and onsite within the business, predominantly within the EMEA timezone/region where necessary. Provide cover for other regions out of hours while working your local time zone. (Follow the sun model).
* Be an escalation path for the 1st / 2nd line analysts.
* Establish, build and grow relationships with internal FDM staff through effective communication, consistency and the provision of a highly professional service.
* Ensure work is carried out in line with FDM policies and practices, especially important for projects.
* Liaise with 3rd party providers/suppliers as required.
* Technical documentation creation and review.
* Maintain and administrate firewalls and network infrastructure (Palo Alto, Cisco, Meraki).
* Configure all elements of Firewall and Switches.
* Design, architect and strategize for Firewalls and Networks.
* Procure IT hardware and software in accordance with FDM procurement processes, necessary for projects.
* Ensure IT assets are managed and audited.
* Carry out regular field visits to other sites, and any new sites being established; be it temporary or permanent.
* Technical vetting for change control process, ensuring all changes follow FDM’s Change Control Process and are submitted to the Change Advisory Board.
* SCCM/Intune/Group policy adept experience.
* Providing network support to WAN and LAN networks spanning on premise and cloud.
* Completing hardware implementations, upgrades and repairs.
* Investigating technical problems, whereby a solution and root cause analysis are needed.
* Cloud skills in Azure/AWS.
About You
* Good Customer service skills.
* Excellent analytical skills and organizational skills.
* Strong teamwork skills.
* Experience in a similar role and passion for IT.
* Problem solving/troubleshooting ability - crucial in this role.
* Exceptional attention to detail and able to work with a high level of accuracy.
* Adaptable, flexible and willing to dedicate time outside of normal business hours when needed.
* Experience of working in ticket-based environment such as FreshService/ Service Now etc.
* Commercially focused.
* Ability to communicate effectively both verbally and in written format with professional language.
* Good time and workload management skills specifically with the ability to prioritize, work to SLAs and project deadlines.
* 1-2 years of experience in a similar role.
* Experience in supporting 500+ seats.
* Printer setup/configuration/administration.
* Android/Apple iOS experience.
* SharePoint administration experience.
* Experience deploying switches / firewalls.
* Additional IT languages.
* ITIL Certified/Awareness.
* Mac OS experience.
* Mobile Device Management.
* Meraki administration.
* AutoPilot.
* Adept skillset in the following technologies is essential:
* Exchange and Active Directory.
* Group Policy Management.
* Windows Server OS.
* Office 365 Administration.
* Firewall and Proxies.
* Cisco IOS/Palo Alto.
* VMWare/Hyper V.
* AZURE/AWS/Cloud Services.
* Storage Area Networks.
* Backup and DR technologies.
* SCCM/Intune.
* OSPF / BGP / RIP.
* IPSEC / VPN Technologies.
About Us
We are a business and technology consultancy and one of the UK's leading graduate employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 4,000 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.
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