Job Description
Do you have a minimum of 3 years working for an MSP?
Are you experienced with complex 3rd line support queries?
We're looking for a senior Support Engineer to join our growing team. As a member of the technical operations team, you will play a vital role in supporting our customers solutions - from small office-based hardware deployments to enterprise business solutions across multiple cloud hosted environments.
This role requires a strong service desk background, great all-round knowledge of technologies, excellent problem-solving skills, and the ability to manage multiple tasks efficiently whilst maintaining communication with our customers.
Job responsibilities:
1. Provide 3rd level technical support to customers, resolving complex hardware and software issues and reducing reoccurring incidents.
2. Collaborate with, and mentor junior members of the service desk team, providing escalation, sharing knowledge and driving standards.
3. Provide technical assistance with the planning and implementation of internal and customer IT Projects.
4. Create and maintain documentation for technical procedures, configurations and solutions.
5. Support the Sales and Account Management Teams with customer-facing technical pre-sales assistance.
6. Deliver product presentations and demonstrations, providing support at external and internal customer facing events.
7. Maintain a...