Job Title: Customer Care Advisor
Location: Bridgwater, Somerset
Salary: £24,000 per annum
Hours: 37.5 hours per week, 8:30am till 4:30pm
Benefits: Generous holiday entitlement (with the option to purchase 3 additional days each year), cycle to work scheme, free on-site parking, full gym membership discount, competitive pension scheme, and access to an award-winning Employee Assistance Programme.
Are you a passionate Customer Care Advisor looking to make a real impact? Join our client, a thriving manufacturing company, where your skills will be valued and your contributions will drive success. Be part of a dynamic team that prides itself on innovation and excellence in customer care. This is your chance to shine and grow in a supportive and exciting environment!
Main Responsibilities:
Engage with customers: Respond professionally, politely, and promptly to queries from all channels (email, phone, social media, etc.), ensuring every interaction leaves a positive impression.
Order management: Take charge of the full order cycle using the ERP system, from stock availability to order placement, monitoring order status, liaising with couriers, and communicating any issues or delays to customers.
Project tracking: Keep track of outstanding projects and keep customers updated at all times, ensuring they feel informed and valued.
Complaint resolution: Handle complaints effectively, turning challenges into opportunities for improvement.
Company procedures...