Account Manager
Location: Flannels Liverpool
Contract: Permanent, 37.5 hours/week, any 5 out of 7 days
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.
Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup, and skincare creations.
JOB PURPOSE
In line with the F&B vision and mission, the Account Manager will lead an energetic and passionate team dedicated to creating experiences with our clients. The Account Manager is responsible for all retail activities that contribute to the brand's image and leadership in the market by liaising with field and head office functions. They will oversee the day-to-day running of the counter and continue to coach and mentor the team.
KEY RESPONSIBILITIES
Leading the team:
* Guide the team towards achieving results and developing individual talents.
* Create an environment rich with ethics, integrity, and diversity, leading to positive team collaboration.
* Proactively identify, address, and manage employee relations issues with the support of the Retail Development Manager.
* Facilitate frequent team and individual communication to ensure collective knowledge among team members.
* Share the brand vision and business challenges, empowering the team while holding them accountable.
Business developer:
* Build CHANEL's portfolio of clients through data capture in line with brand expectations.
* Develop business initiatives aligned with the brand vision and strategy.
* Manage staff rotas and ensure optimal client experience.
* Communicate retail and collateral stock needs to necessary parties.
* Provide feedback and reporting to the line manager to influence strategies and recommendations.
Experience creator:
* Create tailor-made, personalized client experiences and build long-lasting relationships.
* Consider the omni-channel journey and help the team embrace digital shopping trends.
* Resolve client service complaints holistically to ensure client satisfaction.
* Ensure the team has the tools and training to provide a CHANEL client experience.
* Adhere to visual merchandising guidelines, ensuring the business remains clean, tidy, and welcoming.
CHANEL ambassador:
* Possess solid knowledge of the brand, its heritage, and share it with clients and the team.
* Implement all training received and show curiosity to learn more.
* Ensure respect for uniform and grooming guidelines at all times.
SKILL SETS
Leadership and Management skills:
* Strategic thinker: Analytical and systemic, challenging the status quo.
* Relationship-focused: Strong collaborative and influencing skills.
* Ability to develop and empower people: Listening, empathy, feedback, coaching, and delegation skills.
* Performance-minded and decisive, striving for continuous improvement.
Soft skills:
* Strong verbal and written communication skills.
* Curious and a continuous learner.
* Self-aware, confident, and able to manage stress.
* Enthusiastic and motivated.
* Trustworthy with integrity and ethics.
Benefits at CHANEL:
Our employee benefits support you across your professional and personal life by offering you:
* Physical Wellbeing: Private Medical Insurance, Online GP App, and Cycle Scheme participation.
* Financial Wellbeing: Pension, Life Assurance, and Retail Discounts.
* Mental Wellbeing: Employee Assistance Programmes.
* Lifestyle: Arts & Culture Ticket Discounts and CHANEL Product Discounts.
* Employee Recognition: Service Awards Programme offering CHANEL Products and additional holidays.
*Benefits are eligibility dependent and subject to change at any time.
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth and contributes to collective progress. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL. #J-18808-Ljbffr