About The Role
We are seeking a dedicated External Agent Manager to join our Homeownership team at LiveWest, a leading housing association in the South West. As a key member of our team, you will be responsible for ensuring that third-party managing agents deliver top-quality services to our customers.
Key Responsibilities
* Coordinate with third-party managing agents to ensure they meet our service standards.
* Monitor and report on agent performance to ensure they are meeting our expectations.
* Develop and implement strategies to improve agent performance and customer satisfaction.
* Collaborate with internal teams to ensure seamless communication and service delivery.
Requirements
* Experience in housing or a related field.
* Strong communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Excellent problem-solving and analytical skills.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are passionate about delivering top-quality services to customers and have the skills and experience to succeed in this role, we encourage you to apply.