Summary
We are seeking to recruit a new member to join our pharmacy team in our innovative team as an apprentice medicine counter assistant. This is not a full pharmacy apprenticeship, you will primarily be working on the counter and be front of house.
Wage
£11,980.80 a year
Training course
Customer service practitioner (level 2)
Hours
Monday - Friday and working Saturdays on rota, you will get time off during week for working Saturday.
36 hours a week
Possible start date
Monday 17 February
Duration
1 year 3 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Over counter sales of non-prescription medication
* Health & Safety Responsibility
* Responding to emails
* Delivering good customer service
* Answering the telephone
* Stock Rotation
* Working within a team environment
Where you’ll work
2 Ridgeway Road
Sheffield
S12 2SS
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
WOODSPEEN TRAINING LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* Customer Service Assistant Level 2 Apprenticeship Standard qualification
* Functional Skills in English and maths if required
* End-Point Assessment (EPA)
* In-house training
Requirements
Desirable qualifications
GCSE in:
* English/Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Logical
* Team working
* Creative
* Initiative
* Non judgemental
* Patience
Other requirements
Please check travel times to/from the vacancy, if travelling by public transport always check timetables before applying.