Application Deadline: 25 April 2025
Department: Legal Services
Location: Sheffield
Compensation: £22,604 / year
Description
We have a fantastic opportunity for an effective, timely and comprehensive telephony and administrative assistant to join our call centre team in our Sheffield office.
With a passion for administration and supporting colleagues, you will take pride in delivering a first-class service to the teams within the branch and nationally. To ensure you thrive in the role, we will provide you with structured supervision and coaching to help you learn and develop within a commercial setting.
Key Responsibilities
1. Perform general clerical and administrative tasks as required within the team
2. Opening and sorting any post received into the unit, including logging this on our systems, if required
3. On occasion, you will be taking telephone queries from our union members and forwarding the details onto the relevant colleagues - this is purely based on overflow calls and part of supporting your call centre colleagues
4. Follow up with written correspondence to the union members e.g. emails or letters
5. Dealing with tasks within our system in accordance with the firm's procedures (you will get full training on our systems)
About You
1. Working knowledge of office equipment
2. Proficiency in MS Office (MS Excel, MS PowerPoint and Outlook)
3. Excellent time management skills and the ability to prioritise work
4. Attention to detail and problem-solving skills
5. Able to work of own initiative and is always willing to learn
6. Excellent written and verbal communication skills
7. Previous experience of working within an office environment is desirable however full training will be provided in the role
Benefits
1. Contributory pension scheme
2. 5 days additional leave over Christmas
3. Permanent health insurance
4. Healthcare Cash Plan (Medicash)
5. Life assurance
6. 23 days annual leave (in addition to bank holidays)
7. Employee Assistance Programme
8. Enhanced maternity and paternity pay
9. Cycle to work scheme
10. Subsidised sports and social club
11. Annual travel and parking loans
12. Financial assistance for professional development
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