Post title: Receptionist and Administrator
Salary: Grade E, 24,843- £26,615 per annum (pro rata £17,887 – £19,163)
Hours: Full time/ term time only for 33 weeks per year (32 weeks term time plus 1 week admin)
Job Summary
We are looking to appoint a term time only Receptionist and Administrator for our York Place campus. You will need to have extensive experience working in a reception or customer service type role. Substantial office administrative experience is also essential for this role.
You will need to be a self-starter, with the ability to get on well with people, be highly organised in order to meet deadlines and work to a high level of accuracy in a fast-paced environment. A flexible approach to work and a friendly, approachable nature are key to being successful in this role.
Main responsibilities and duties:
* Always provide high quality customer service when dealing with telephone and face-to-face enquiries from staff, students and external parties.
* Receive all visitors, students and colleagues at the reception desk for Norland by greeting, welcoming, directing and announcing them appropriately.
* In conjunction with the Oldfield Park Receptionist and Administrator, cover the main switchboard.
* Ensure the reception area is always tidy and presentable, with all necessary stationery and materials.
* Maintain office security by following safety procedures and controlling access via the reception desk i.e., issue visitor badges.
* Work in conjunction with the Oldfield Park Receptionist and Administrator to monitor the enquiries email inbox, forwarding emails on to the appropriate members of staff.
* Receive, sort, and distribute incoming post and deliveries.
* Ensure outgoing post is either stamped and posted or sent to Oldfield Park for franking.
* Coordinate the collection of large deliveries, ensuring reception remains tidy and uncluttered by moving these items out of sight.
* Assist the Oldfield Park Receptionist and Administrator in ordering and keeping an inventory of stationery and office supplies for York Place.
* Order and/or purchase refreshments for staff and students for York Place.
* Coordinate refreshments and lunches for meetings and events, liaising with appropriate staff regarding requirements, numbers, etc.
* Retrieve and send items from storage as requested.
* Provide administrative support to the Head of Marketing, Student Recruitment and Brand.
* Support the marketing team with events such as open days, media visits, photoshoots and filming.
* Support the marketing team with administrative duties such as raising purchase orders, data collation for reporting purposes, and scheduling advertising and content deadlines.
* Support the marketing team with market research activities.
* Support the marketing team with outreach programme administration.
* Support the marketing team with digital platform updates and administration.
* Monitor the marketing and media email inboxes and forward on and respond to messages as required.
* Administer the Norland Archives.
* Assist the marketing department with packing prospectuses ready for posting to prospective students.
* Monitor the journal email inbox, forwarding emails to relevant people as necessary.
* Access the journal email inbox to process abstract submissions to the journal.
* Using email templates, send journal related documents to peer reviewers, authors, editors, the Editor-in-Chief, proof-readers and copy editors.
* Track deadlines for book reviews, peer reviews, editorial reviews, proof reading, interviews, copy editing and paper submissions.
* Email peer reviewers to check their availability to undertake peer reviews.
* Be a keyholder and open and/or lock up York Place as required.
* Assist with the weekly fire alarm testing process.
* Be willing to undertake fire warden and first aid training.
* Work with internal departments to ensure operational procedures are fully complied with.
* Make full use of all information and communication technologies in adherence to data protection policies.
* Conduct all financial matters associated with the role in accordance with Norland’s policies and procedures.
* To undertake any other duties, as required from time to time.
Experience
* Extensive experience working as a receptionist or as a first point of contact with customers, clients, etc.
* Experience working in a busy office environment.
* GCSEs or equivalent, including Maths and English at grade C or above.
* Demonstrable excellent customer service skills.
* Computer confident with good IT skills using Microsoft Office and experience working with databases.
If you possess these skills and are looking for an opportunity to contribute to a dynamic team, we would love to hear from you!
Please apply through our website at:
https://www.norland.ac.uk/norland-jobs/york-place-receptionist-and-administrator-2025/
Job Types: Full-time, Part-time, Permanent
Pay: £24,843.00-£26,615.00 per year
Expected hours: 35 per week
Benefits:
* Company events
* Company pension
* Employee discount
* Free parking
* On-site parking
* Sick pay
Schedule:
* Monday to Friday
Education:
* GCSE or equivalent (preferred)
Work Location: In person
Application deadline: 29/01/2025
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