The primary purpose of the role is to deliver service excellent for both the company and its customers by working in our Customer Contact team.
Hours/Shift Pattern
8.00am-5pm, 9.00am-6pm and 11.00am-8pm
If you opt for a 30 min lunch you would start 30 mins later unless on an early shift
Benefits:
Uncapped monthly commission.
Option of 30min or 60 min lunch agreed when you start
Life Insurance
Pension Contributions of 3% after 3 months
5 weeks holiday (they do have Xmas shut down)
This is a key customer facing role predominantly telephony based helping to assist their clients and their customers find the right solution to manage their outstanding utility bills and arrears. You will also assist their agents in the field set up and agree payment plans and process payments from customers. Operating in a contact centre environment dealing with both inbound and outbound calls.
The role is located in our client's Romford office and involves working with a growing team that works across a range of working times to deliver the full range of services they provide.
In addition, there is a requirement to deliver both Management and Client led KPI’s to ensure they achieve targets set for the business across a range of activities.
Key Responsibilities and Duties
Complete team workloads including but not limited to the following:
Answer incoming calls from their clients’ customers to discuss and arrange suitable resolutions based on their personal circumstance...