Summary
The apprentice will provide an efficient liaison between the Customer, Area Sales Manager, Internal Departments and the various factories from first enquiry to delivery of finished goods, providing information to customers regarding orders/deliveries etc. The apprentice will undertake a Level 3 Business Administration Apprenticeship.
Wage
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Salary to be reviewed on a yearly basis, and will increase per year: Start - apprentice rate Year 1 – £16,000 Year 2 – £18,500 Year 3 – £21,500 Year 4 – 80% of role Year 5 – 90% of role Year 6 – 100% of role
Training course
Business administrator (level 3)
Hours
Monday to Friday. Shifts can be either: 8am - 4pm, 8.30am - 4.30pm, 9am - 5pm
40 hours a week
Start date
Monday 1 September 2025
Duration
1 year 8 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* Taking enquiries via the telephone/email and processing them accordingly
* Processing new and established customer orders; working closely with the planning departments and also liaising with the warehouse/transport departments for efficient deliveries
* Dealing with artwork from initial stages through to customer approval (where necessary) to finished product
* To provide an efficient customer service with regard to prompt attention to all enquiries/complaints and being responsible for the collation of all relevant information
* To deal with any customer complaints alongside the technical/quality control departments
* To maintain and update customer price files
* Extensive use of the PC to input/amend orders from receipt until invoice stage
* To provide stock information and proof of deliveries where necessary
* To co-ordinate the cost recovery on originations and obsolete stocks and labels
* Some travel to customers & other Berry sites may be required on occasion
Experience desired:
* Sales account co-ordination
* Customer service & order intake experience required
* Microsoft Word & Excel knowledge needed
* Must be able to communicate at all levels
* Excellent telephone manner
* Must be able to work as part of a team and on own initiative
* Good organisation skills
* Confident and self-motivated
* Able to work under pressure and prioritise a busy workload
* May need to work extra hours when required
* Experience of SAGE would be an advantage (but not essential)
* Comfortable working in a process changing environment
Where you’ll work
Haslingden Road
Guide
Blackburn
Lancashire
BB1 2PX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
BURNLEY COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
The apprentice will undertake the Level 3 Business Administration Apprenticeship.
Day-release training takes place at Burnley College.
Requirements
Essential qualifications
GCSE in:
* English (grade A*-C/9-4)
* Maths (grade A*-B/9-5)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Team working
* Initiative
Other requirements
May need to work extra hours when required. Some travel to customers and other Berry sites may be required on occasion.