An exciting opportunity has arisen for an accomplished and highly-motivated manager, with strategic vision, to join this established and respected medical practice; working alongside the partners to manage and develop the practice and pharmacy businesses.
RHRCandidates must be conscientious, provide solid leadership and have a sound knowledge of management, leadership, finance, planning, GDPR governance and HR.
Previous management experience in primary care, leadership skills, competency in office IT and effective communication skills at all levels are essential.
Main duties of the job
The successful candidate will need to demonstrate robust leadership and communication skills, be well-organised, highly motivated and financially astute. There is a requirement to manage and take responsibility for all business aspects of the practice. In addition, the candidate must have the ability to provide strategic guidance and planning to the partners.
The post is tasked with assessing organisational performance, developing achievable goals and implementing processes that improve organisational effectiveness and efficiency, ensuring statutory and other legal requirements are met.
About us
With shared aspiration and a clear vision to deliver high quality care, this is a respected and long-established practice with an excellent reputation for patient care and accessibility.
There is an enviably strong team ethos within the practice which is described as supportive, approachable, caring, inspired and highly motivated. Outside of patient times, the partners have an open-door policy and wellbeing and mental health support are very important for their team members.
The majority of the current doctors at Upwell Health Centre undertook their training at the practice before becoming Salaried GPs and/or Partners and several team members exceed 30 years of service. There is an active Book Club run by one of the partners and regular coffee and cake events.
It is very important to the partners that this ethos is maintained and developed. The partners invest through encouragement and participation in this loyal, kind, warm and friendly team, by providing inclusive support and also social recreation outside of working hours. There is a family feel to the teams within the pharmacy and the practice and they work united to deliver holistic patient care.
Job responsibilities
Key responsibilities
Finance
Working with the lead partner for finance and the Finance Manager; responsible for the finances of the practice and the pharmacy.
Ensuring the organisational requirements of the practice contracts with NHSE are fully met and complied with.
Supporting the partners to develop and implement processes to achieve clinical targets of QOF and enhanced services.
Directly contributing to profit improvement by exploring areas for increasing income and reducing costs.
Analysing data relating to clinical commissioning as appropriate and contributing to planning and organisation, both at the practice and clinical commissioning level.
Development and control practice and pharmacy budgets and financial systems.
Preparation of financial budgets and cash-flow forecasts.
Liaising with accountant, bank and business insurance companies as appropriate or as directed by the partners.
Overseeing the administration of the NHS Pension and Stakeholder Pension Schemes.
Liaising with the ICS and payment agencies regarding queries with payments relating to the contract, e.g. enhanced services.
Managing the partners' drawings in consultation with the accountant.
Strategic Planning
* Keep abreast of current affairs and identify potential opportunities and threats.
* Assess and evaluate accommodation requirements and manage development and expansion opportunities if appropriate.
* Implement and update the Practice and Pharmacy Development Plans, overseeing the implementation of the aims and objectives.
Assist the practice in the wider community and assist with forging links with other local practices and relevant agencies and in particular working collaboratively with the local community, the PCN and education bodies.
* Formulate objectives and research and develop ideas for future practice and pharmacy development.
* To represent the practice at PCN, locality and ICS meetings.
* To make recommendations to the partners for practice and pharmacy development with regard to enhancing patient services and potential sources of income.
Human Resources
Overall responsibility for all aspects of HR, including:
* Recruitment and selection of staff working, including contracts of employment and job descriptions.
* Ensure Employment Law compliance for the disciplinary and dismissal process and after discussion with the partners take any legal advice necessary.
* Be aware of current employment legislation.
* To develop and maintain good employee/employer relationships.
* To ensure that members of the existing staff team are aware of any changes that occur in the practice and the pharmacy.
* To maintain good communication at all times with the practice and pharmacy teams.
* To oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, etc.
* To implement pay rises/scales and increments at the appropriate time.
* Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks.
* To meet with attached staff as and when necessary and arrange/attend regular meetings with partners and attached staff to discuss all issues around patient care.
* To ensure that suitable facilities are available to enable all staff to work within the practice and the pharmacy.
* Be responsible for the health and safety policy and its implementation.
* Facilitate the development of a multi-disciplinary effective primary health care team.
* Ensure regulated and revalidation compliance for all clinical team members in the practice and the pharmacy.
Information Technology
Ensure the update and compliance of appropriate information governance systems.
Ensure all Practice IT and telephone systems are functioning effectively.
Ensure the IG and DSP toolkit requirements are met.
Keep abreast of new technology and ensure existing IT is used to its full potential.
Ensure that the Practice complies with NHS contractual obligations in relation to patient care.
Ensure the Pharmacy complies with the GPhC licence and obligations.
Maintain registration policies and monitor patient turnover and capitation.
Oversee and manage effective appointment systems.
Routinely monitor and assess practice performance against patient access and demand targets.
Manage the complaints management system.
Manage the significant events system.
Maintain the Patient Participation Group (PPG).
Premises and Equipment
Responsible for the management of the buildings.
Represent the practice to negotiate contracts and their renewals.
Liaise with NHSE in notional reviews.
Ensure property owned by the partners is safe, effective and fit for purpose.
Responsible for planning and premises expansion projects.
CQC
Oversee and maintain compliance with CQC (Care Quality Commissioner) regulations.
Responsibility for ensuring adequate preparation for CQC inspections and evidence reviews.
GPhC
Working with the Superintendent Pharmacist to:
Oversee and maintain compliance with GPhC (General Pharmaceutical Council) regulations and ensure that the pharmacy meets the essential standards.
Responsibility for preparation for GPhC inspections.
As SIRO (Senior Information Risk Officer), overall responsibility for all aspects of Information Risk for the practice and the pharmacy.
Communication
Ensure compliance with the latest NHS recommendations.
Understand the practice and pharmacy communication systems.
Build/maintain good working relationships with the NHSE, ICS, hospitals, community agencies, LMC (Local medical Committee), other GP practices, the PCN, pharmacists, education bodies, voluntary and private organisations.
Represent the practice and pharmacy (if appropriate) at meetings and seminars.
Assist and support the partners corporately and at individual level to fulfil the requirements of revalidation.
Present a professional image and always promote the practice.
Share skills and expertise with others.
Ensure continuity of practice staff and clinical meetings.
Responsible for the practice response to online feedback such as from NHS Choices and Google reviews.
Coordinate the digital presence and communications via the practice website, social media, and SMS technology.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post holder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They will have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
* Other duties which may be decided upon by the partners from time to time.
Person Specification
Skills
* A solutions focused approach to problem solving.
* Intelligent with a fast-learning ability.
* Effective communication (oral and written) and excellent inter-personal skills.
* Approachable with the ability to listen, nurture and empathise.
* Delegation and empowerment of staff.
* Appropriate IT skills and computer literacy.
* Strategic management to run a well organised business.
* Negotiating and managing conflict.
* Able to manage change and cope with pressure.
* Networking and facilitation.
* Motivational with a growth mindset.
* Project management.
Qualifications
* Evidence of a sound education to degree level or equivalent.
* Evidence of a commitment to continuing professional development.
* Member of a relevant professional body.
Experience
* Management experience in the NHS or in primary care.
* 5 years experience of successfully leading and managing teams.
* HR, Employment Law, and safe recruitment.
* Working in an IT led environment.
* Financial management experience of small company accounts.
* 5 years experience as a business/senior manager, with knowledge of contract management and small business accounts.
* Change management and a driver of change.
* Risk assessment and risk management experience.
* Experience/knowledge of corporate law.
* Experience of strategic business planning.
* Experience of working with regulatory bodies and preparing for inspections.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£50,000 to £65,000 a year pro-rata to hours worked.
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