CUSTOMER SERVICE ADVISOR (M/F/D)
Location Banbury, United Kingdom
FORVIA HELLA is a listed, international automotive supplier. Coming together with Faurecia in the FORVIA Group, we build the world's seventh largest supplier of automotive technologies. As a global market leader in high-growth areas, FORVIA employs 157,000 people worldwide. FORVIA HELLA therein stands for high-performance lighting technology and automotive electronics. At the same time, we cover a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles with our Business Group Lifecycle Solutions. With around 37,500 employees at over 125 locations, the Company is active worldwide and generated adjusted sales of € 8.1 billion on a preliminary basis in the fiscal year 2023.
YOUR TASKS
1. First line telephone contact for all external telephone calls.
2. Input customer orders and advise price & availability, technical & product information.
3. Support Business Development Managers - sales, customer information, product data.
4. Resolve customer issues on deliveries and orders.
5. Undertake administrative tasks for returns & warranties as required.
6. Work with Sales & Marketing, Warehouse, Credit Control and HKG to improve service, systems and products.
7. Reactive and proactive sales and marketing support for departmental managers.
YOUR QUALIFICATIONS
8. The successful candidate will have a good standard of general education.
9. Experience of working in a customer service environment.
10. Accurate data input skills.
11. A good telephone manner is essential, along with the ability to deal with enquiries/queries in an efficient and professional manner.
12. Good PC skills are essential (Microsoft Office, SAP & Teams).
13. Knowledge of motor vehicles and automotive products is desirable, but training will be provided where necessary.
WHAT WE OFFER
14. Mobile Working and flexible working time models
15. Extensive career and further training opportunities
16. Sports and health program HELLA in Motion as well as partner of the company fitness network WELLPASS
17. Discounted Germany ticket for bus and train
18. Free coffee and water, company restaurants and cafés
19. Bicycle leasing and numerous employee benefits
20. Company pension plan with HELLA allowance
21. Family support: family service and advice on caring for relatives
22. Employee events
Are you eligible to live and work inthe UK?
Even if you do not meet all our requirements, do not hesitate to apply to us, because the further development of our employees is very important to us and opens up a wide range of opportunities for you in our company.
Hella stands for the variety of all employees. Inclusion and diversity are firmly anchored in our company culture. We are continuously looking for new team players and welcome applications from all interested parties, regardless of their ethical and social background, age, religion, gender, disability, sexual orientation or identity.