Successful candidates can expect to be involved in a range of the following: Being an active member of your Senior Leadership Team, providing visible and effective leadership and taking a personal lead in engaging with and communicating key messages and implementing corporate changes. Lead, motivate, support and encourage teams to operate flexibly, seeking feedback, listening and acting on this, setting performance standards and personalising services for our customers. Role model positive behaviours, effective leadership and encourage collaborative working between teams and directorates to drive innovation and service improvements across DWP. Contribute to business and people planning activities, ensuring appropriate and effective deployment of people and resources. Being accountable for the management of performance and service delivery within their business area, undertaking regular performance reviews with their colleagues, identifying risks to business performance achievement and opportunities for driving forward continuous improvement. Preparing briefings for Senior Leaders and Ministers, translation of data; building compelling business cases; planning for and mitigating risks; working with a wide network of stakeholders and building common understanding. Responsible for developing leadership capability through coaching and making full use of Operational Delivery Profession/Government Counter Fraud Profession Learning and Development products. Through role modelling positive behaviour and ways of working, make DWP an inclusive place where people can be their best. Ensure compliance with DWP security and data protection regulations. Hybrid Working This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post. Person specification Qualities we are looking for in successful candidates: Strong and effective leadership experience, with an ability to communicate with clarity, conviction and enthusiasm with colleagues, partners and stakeholders to drive positive outcomes. Experience and knowledge of leading diverse teams through effective coaching and mentoring, to improve service delivery and achievement of stretching business objectives. Capable of delivering performance improvement through proactive management of people and processes and ensuring compliance with performance management policies, procedures. Demonstrating resilience in overcoming difficulties by taking ownership for resolving issues. Proactive in designing, developing and delivering high quality outcomes that meet customer needs and improves customer service, delivering value for money and establishing ways to find and respond to customer feedback. Ability to understand and lead change, inspiring and obtaining commitment from colleagues by encouraging discussion, innovation and ideas in support of the long term organisational vision. Build trusting relationships with colleagues and a range of stakeholders to support DWP becoming a learning organisation. Actively promote equality, diversity and inclusion in the workplace, demonstrating the DWP values with support and care for colleagues and creating opportunities for all. For roles located in Wales, the ability to speak Welsh is desirable. Behaviours We'll assess you against these behaviours during the selection process: Leadership Managing a Quality Service Working Together Communicating and Influencing Benefits Alongside your salary of 42,614, Department for Work and Pensions contributes 12,345 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. DWP have a broad benefits package built around your work-life balance which includes: Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours. Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave. Support for financial well-being, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme. Health and well-being support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly). Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service. Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Strengths. Written Application As part of the application process, candidates are to complete examples of the listed behaviours using no more than 250 words for each.Candidates are asked to give examples against the following behaviours. Lead Behaviour: Leadership Managing a Quality Service Working Together Communicating and Influencing Should a large number of applications be received, an initial sift may be conducted using the Lead Behaviour. It may help to use the WHO or STAR model to explain: WHAT the task/work was, HOW you approached the task/work/situation and what the OUTCOME was. What did you achieve? Or, what was the Situation ? What was the Task ? What Action did you take? What was the Result of your actions? Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview. A NOTE ON ANONYMISATION DWP operates an anonymised recruitment process, you should remove any personal details that could be used to identify you. Failure to do so will result in your application being withdrawn. The evidence you provide must relate to your own experiences. If evidence of plagiarism, or sharing of questions, information or answers throughout any part of the selection process is found, your application will be withdrawn. Examples of plagiarism can include: Presenting the work, ideas and experience of others as your own. Copying content from an online/published source. Using forms of Artificial Intelligence to produce application content which you present as your own. Presentation/Interview Candidates who successfully passthe written sift will be invited to a face to face interview whichwill last 45-50 minutes and will commence with the candidate delivering a 5 minute presentation. The presentation will cover the behaviour Developing Self and Others and details of the presentation topic will be included in the invite to interview. The presentation will form part of the assessment. Visual aids must not be used. During the interview stage you will be asked a mixture of Behaviour and Strength questions. The Behaviour and Strength based questioning explores what you can do/have done, as well as your potential. The evidence you provide must relate to your own thoughts and experiences. More information can be found at Success Profiles: Civil Service behaviours - GOV.UK Offer Once all interviews have been completed, candidates will be notified of the outcome by email and offers will be made in merit order. Candidates should note that if successful in this campaign, you will be expected to remain in post for a minimum of 18 months before applying for any other lateral moves within DWP. The written application sift is scheduled for 7th January to 13th January. Interview dates are scheduled for 27th January to 31st January. Please note that these dates are only indicative and could be subject to change. Reserve List You may be placed on a reserve list for a period of 6 months if your application is successful, but we cannot immediately offer you a post. DWP may then contact you and offer you an alternative role or location that is within reasonable travelling distance of your home. Please note: If you accept an offer of a post, you will be expected to withdraw from any reserve lists of campaigns you have applied for, with DWP, at this grade. If you are offered the role you applied for, in the location you applied for and you decline this offer, or are unable to take up post within a reasonable timeframe, you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances. If DWP makes an offer of an alternative role or location to that which you originally applied for, and you decline that offer, you will be able to remain on the reserve list. The Great Place to Work for Veterans scheme makes it easier for veterans to join the Civil Service. For further information please go to the Civil Service Making the Civil Service a Great Place to Work for Veterans - GOV.UK (www.gov.uk) If you wish to be considered for inclusion in this scheme please tick this box when applying. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. For further information please go to the Civil Service Prison Leaver recruitment page on GOV.UK. Working Pattern DWP is a family-friendly employer and part time and job sharing working patterns within working hours may be available, but must meet business needs. We will do our best to let people with existing part time contracts retain their contracted hours, provided they are in line with current business needs. Applying for a lateral transfer or promotion from outside DWP Civil Servants that transfer into DWP from another government department or organisation, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, including those concerning weekly working hours, working days and times, and mobility. Exceptions may be allowed by DWP for pay, sick pay and annual leave to take account of expressed terms and conditions before the transfer. Previous service will count towards service-related entitlements. A transferee accepting a post will be taken to mean acceptance of revised terms & conditions. Civil servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. Further Information Find out more about Working for DWP Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk If successful and transferring from another Government Department a criminal record check may be carried out. In order to process applications without delay, we will be sending a Criminal Record Check toDisclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grscabinetoffice.gov.uk stating the job reference number in the subject heading. New entrants are expected to join on the minimum of the pay band. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. DWP takes development seriously. Our aim is for our colleagues in these roles to be appropriately skilled and qualified as determined by the business. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Reasonable Adjustments At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should:Contact Government Recruitment Service via DWPRecruitment.grscabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .