Lead Product Manager - Loyalty & Subscription
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We’re currently looking for a Lead Product Manager to join our Loyalty and Subscription Team.
Why Our Product Managers Love Working at Moonpig
When you visit one of our factories and see the final product being shipped to customers, you realize how meaningful our work is. Our Product Managers sit at the heart of Moonpig, balancing technology, customer needs, and business impact. We’re shaping the future of gifting and building products that reach millions of people worldwide. If you love working in a high-impact, fast-paced, and data-driven environment, you’ll thrive here.
What You’ll Be Doing
As the Lead Product Manager for Loyalty, you'll be responsible for defining and executing a world-class loyalty, rewards, and membership strategy across Moonpig and Greetz. This is a high-impact, high-visibility role requiring deep expertise in B2C loyalty and retention strategies.
Your Key Responsibilities:
The Loyalty area includes Moonpig Plus and Moonpig Reminders. You will own the product strategy across both teams, working closely with stakeholders in CRM, Marketing and the Apps team.
Strategy & Vision:
* Develop and execute a strategic product vision and roadmap for loyalty, ensuring alignment with the overall business and product strategy.
* Define Moonpig’s customer retention, loyalty, and rewards proposition, leveraging customer insights, behavioral data, and market trends to drive increased customer frequency.
* Drive key outcomes such as frequency, repeat purchase rates, customer lifetime value, and member engagement.
Execution & Delivery:
* Work cross-functionally with Engineering, Design, Marketing, and Commercial teams to deliver loyalty initiatives that drive measurable business impact.
* Develop a go-to-market strategy for all new loyalty and subscription programs, ensuring smooth execution and adoption.
* Partner with Finance to build and analyze the P&L, business cases, and revenue impact of loyalty programs.
* Implement data-driven experimentation (A/B testing, personalization, and segmentation) to optimize loyalty mechanics and improve retention rates.
* Stay ahead of market trends and explore cutting-edge innovations in customer loyalty, rewards, and subscriptions.
Leadership & Influence:
* Line manage the product manager who leads one of the loyalty squads, supporting their strategic understanding and development.
* Lead and inspire a cross-functional team of engineers, designers, and analysts to execute on the loyalty strategy.
* Drive stakeholder alignment, including influencing executive leadership and collaborating with commercial and marketing teams.
* Champion a culture of experimentation, continuous learning, and customer obsession within the loyalty team.
You’ll be a great addition to the team if you have:
* Proven experience as a Lead or Principal Product Manager, or in a similar senior leadership role, with a track record of launching successful loyalty, rewards, or subscription products.
* Deep expertise in B2C loyalty programs (subscriptions, memberships, rewards, or incentives) and customer retention strategies.
* Experience owning and designing product strategy and roadmaps for high-volume B2C digital products.
* Strong commercial acumen with experience shaping a product P&L, business cases, and revenue-driving features.
* Hands-on experience with A/B testing, data science/analytics tools, and experimentation frameworks to drive data-led decision-making.
* Strong stakeholder management skills, with the ability to influence Executive-level leaders and collaborate across teams.
* Growth mindset, high EQ, and low ego, capable of motivating and energizing teams to deliver ambitious goals.
* Excellent communication and storytelling skills, with the ability to convey complex ideas in a clear, persuasive manner.
* Experience in eCommerce or a similar high-transaction environment is a plus!
Moonpig’s Commitment to Equality, Diversity and Inclusivity
At Moonpig Group, we’re committed to creating an inclusive and caring culture with brilliant people who feel a real sense of belonging. We welcome and celebrate all diverse backgrounds to Moonpig Group, from working parents who need flexibility with their hours to individuals who are neurodiverse and prefer to work a certain way.
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