Customer Assistant - Foods - Through The Night - Brooklands
Employer: M&S
Location: Weybridge, Surrey, UK
Salary: £12.00 p/h + £3 p/h unsocial premium when applicable
Closing date: 10 Mar 2025
Important Note:
This job role involves working through the night, so we are unable to consider applications from anyone under the age of 18, in compliance with relevant health and safety legislation. The £3.00 p/h unsocial premium is only applicable for hours worked between 22:00-06:00.
Work Pattern:
Sun 23:00-07:00
Wed 23:00-07:00
Thu 23:00-07:00
Fri 23:00-07:00
Sat 23:00-07:00
Purpose:
To deliver a great shopping experience for our customers, we are looking for colleagues who prioritize customers over tasks while championing our brilliant products. As the face of the business, you will be the voice of our customers, helping us to continually improve.
Key Accountabilities:
1. Serve our customers efficiently, both on the shop floor and at service points.
2. Keep the store clean and tidy, ensuring that our shelves are always stocked with products.
3. Monitor and deliver on daily sales targets, priorities, promotions, and selling opportunities.
4. Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit to the store.
5. Build expert product knowledge to sell and recommend our products and services.
6. Receive training to utilize all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
1. High levels of customer service.
2. Committed to delivering excellent work with great attention to detail.
3. Open to and acts upon feedback, asking for it regularly.
4. Takes accountability for planning and managing own workload efficiently.
5. Strong communication skills.
6. Adaptable to changing situations.
7. Builds positive relationships by being a good listener.
8. Good level of digital capability.
Everyone's Welcome:
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. We are committed to an active Inclusion, Diversity, and Equal Opportunities Policy, starting with our recruitment and selection process. We are happy to discuss flexible working options.
If you require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent assessment process.
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