Operations Administrator (Reading)
Position: Operations Administrator
Reporting to: On-Boarding Supervisor
Status: Permanent
Salary: £24,000 per annum plus benefits
Hours: Full-Time (basic hours are 9.00 a.m. to 5.30 p.m)
Based: Reading
Our Company
UTP is one of the fastest growing merchant service providers in the UK. We provide card machines to small and medium sized businesses in three countries. We are pioneers in security and providing convenient payment methods to our customers.
Our employees are what make up our company. We train each staff member to the highest standard, providing help and guidance at all times.
The Role
Reporting into the On-Boarding Supervisor and working as part of the department’s Underwriting function, the Operations Administrators are responsible for converting new applications sourced by our sales force into live customer accounts, resolving any queries preventing an application being submitted to our underwriting partner. Dynamically communicating with the sales force and customers on a daily basis is key to ensure swift turnaround to approval. This is a fast-paced administrative position and requires an individual with attention to detail and accuracy when working under pressure; we are seeking applications with data entry and processing experience who can demonstrate they have clear communication skills; the role suits a focused candidate who is result driven and can prove they can work with a sense of urgency.
Daily Responsibilities
* Rapidly develop a thorough understanding of the payments industry and the market sector we operate within, together with a thorough understanding of the services we have on offer.
* Rapidly convert new applications from the sales force to live customer accounts.
* Assisting sales agents in an empathetic, persuasive, and confident telephone manner.
* Detailed knowledge of overall customer service processes & query resolution.
* Quickly develop an understanding of the end to end flow of new customer accounts through the company’s set-up process.
* Provide support for all sales agents until account approval is achieved.
* Take ownership over the individual pipeline, either by resolving the issue directly or sourcing details from merchants.
Skills/attributes
* Excellent verbal and written skills.
* Educated to A Level or equivalent qualification level.
* A keen eye for detail and ability to perform daily tasks without a high error rate.
* Exceptional organisational skills.
* High energy with the ability to multi-task and prioritise as appropriate.
* A sense of ownership and an autonomous approach to workload.
* Comfortable working independently and efficiently to deadlines.
* Ability to logically pursue problems, overcome queries, and set priorities.
* Successful candidates are highly literate, clear communicators, and have a good confident telephone manner.
* Strong interpersonal and relationship building abilities.
* Self-motivation with a positive approach to targets, whilst supporting the department manager to ensure department KPI’s are adhered to.
* Living within a reasonable commute of Reading.
Benefits
* 21 days of holiday
* Your birthday off (paid)
* Company events
* Company pension
* Health and wellbeing programme
* Referral programme
* Free eye test and payment contribution towards glasses at Specsavers
* Access to PERKBOX and monthly credit added to your account
* Dress down Friday
* Annual awards ceremony
We take pride in our employees being a team of diverse and inclusive individuals. Every employee is considered equal to opportunities and progression. We strive to create an environment where everyone feels valued and respected.
Due to the nature of our business all prospective employment offers will be subject to a satisfactory disclosure from the Criminal Records Bureau in accordance with the Rehabilitation of Offenders Act 1974 and the Police Act 1997.
Note: This job description is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The post-holder will be expected to participate in this process and we would aim to reach agreement on any changes. #J-18808-Ljbffr