Sales and customer service co-ordinator

Caledonia Recruitment are currently assisting a Global,award-winning company, based in Greenock who arelooking for anambitious and passionate Sales and Customer Service Co-Ordinator to join their global community.

Full time, Monday Friday (37.5 hours per week)
Office Based

This role will support the sales department, as well as, ensure excellent customer service through managing customer inquiries, processing sales orders, and assisting the sales team with administrative tasks to ensure smooth daily operations.

Responsibilities:

Sales Admin:

* Process sales orders accurately in the system, ensuring timely fulfilment and delivery.
* Prepare and send order confirmations to customers.
* Monitor and manage the sales order pipeline, from inquiry through to delivery, ensuring all orders are on track.
* Assist the sales team in preparing sales reports, forecasts, and presentations.
* Maintain accurate and up-to-date records of customer interactions, orders, and payments in the companys CRM system.
* Coordinate with the warehouse and logistics teams to ensure the timely shipment and delivery of products.