Description Senior Systems Engineer x2 Salary: Circa £45,000 per annum depending on skills and experience Job Type: Full-Time, 37.5 hours, Fixed Term Contracts (one for 12 Months, one until March 2026) Location: IB (International Baccalaureate®) Global Centre, Cardiff Hybrid working opportunity, office presence required once per week About the IB If you're looking to work for a global organisation with a meaningful mission, and with colleagues all over the world, then the International Baccalaureate® (IB) may have the ideal opportunity for you The International Baccalaureate provides world-class educational services to over 5,700 schools across 160 countries. A career at IB is not just a job; it’s an opportunity to work with an innovative world leader in education services and contribute to our 50-year mission of creating a better and more peaceful world. Apply now to join our global organisation where we empower our employees to thrive and make a difference. About the Job The Senior Systems Engineer is responsible for the maintenance, support, audit and enhancement of all IT Infrastructure. This includes the ongoing management of IT operational services to provide the agreed levels of service, seeking continually and proactively to improve IT service delivery. Working as part of a global IT Operations team of eight Senior Systems Engineers; the function is committed to providing scalable and flexible IT services and support to meet the growing demand of the organisation and aims to deliver in an efficient and effective manner. The role is highly specialised and technical and the post holder will be required to understand the global IT Infrastructure and the critical business processes which depend on it. The Senior Systems Engineer will need to handle innovation and change resulting from the implementation of new IT solutions and should have the ability to delegate effectively to meet and adhere to IT Service Level Agreements. The role ensures reliable operation of all the global IB Infrastructure estate, which core and critical IB business processes operate and rely on. The stability of the global infrastructure environment is essential for organisational success. This is an excellent opportunity for the right candidate to develop their skills and gain experience working with Cloud technologies and DevOps tools. We are looking for Two Senior Systems Engineers for Fixed-Term-Contracts, one of whom will support one of the IB’s key strategic transformation project until March 2026 and the other for 12 Months to support our Cardiff office relocation in September 2025. Key Responsibilities Maintain ongoing stability and performance of IT infrastructure and services, including the deployment of necessary security patches, whilst ensuring sufficient infrastructure capacity exists to meet organisational needs. Work closely with security team to ensure all systems comply to security baselines. Establish and maintain IT systems development standards, methods and procedures to ensure IT service excellence. Act as 3rd line support for infrastructure related incidents, proactively identifying, troubleshooting, documenting and implementing proposed fixes. Ensure all IT infrastructure and end user services are maintained according to accepted best practices. Assist in designing and documenting infrastructure processes, procedures and standards. Maintain or prepare system and software documentation. Work with IT architecture and application owners to support respective application roadmaps. Act as a subject matter expert on IT infrastructure requirements for all IB approved projects. Works with IT architecture and application owners to support respective application roadmaps. Act as a subject matter expert on Azure services. About You Excellent knowledge of Microsoft technologies, especially Windows Server and Active Directory. Experience applying security baselines such as CIS Benchmarks to wide range of systems. Strong core networking skills. Broad understanding of network security, including L4 and L7 packet filtering. Strong technical knowledge of Microsoft365, and Azure Entra ID. Experience working within a hybrid environment, preferably Azure. Experience with virtualisation technologies, preferably VMware. Automation scripting using PowerShell, Bash or equivalent. Solid understanding of ITIL processes and experience in applying Incident, Problem and Change Management to a technical support role. Knowledge of enterprise hardware and software processes, networking and software technologies. Ability to build key working relationships, both within IT and across the organisation. Excellent troubleshooting and analysis skills. Self-motivated and highly organised. Desirable skills: Experience with Palo Alto Networks technologies. CCNA or equivalent networking qualification. Linux systems administration. Knowledge of the IB, IB Programmes or being an IB Alumni. Other special requirements Flexibility to work hours outside of 8:00am - 5:00pm as required. Occasional local and international travel may be required. In addition to your salary, we offer an attractive range of benefits including: 10% employer pension contribution (3% employee contribution required) Enhanced family friendly benefits 25 Days annual leave, plus public holidays, with the choice to buy up to 5 days additional annual leave Life assurance 4x annual salary Flexible working hours Paid volunteering leave Excellent continuous professional development 1.5 % Flexible benefits allowance Health and wellness schemes Cycle to Work scheme Discounts on a range of products, including days out Cash back opportunities available from a wide range of retailers Employee Assistance Programme Free on-site car parking Please note that in September 2025 our Cardiff Office will relocate to Fusion Point One, Dumballs Road, Cardiff, CF10 5BF. The building is a 5-minute walk from Cardiff Central Station and a 10-minute walk to the city centre. Our new offices will have 60 parking spaces available which will be reservable online. Applications are being received until 21 April 2025 at 11:59pm (BST) We are committed to building a working environment that values respect, diversity, and compassion. The International Baccalaureate is proud to be an equal opportunities employer and we welcome applications from all suitably qualified applicants.