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Tenant Sales and Retention Executive, Lincoln
Client: PIB Group
Location: Lincoln, United Kingdom
Job Category: -
EU work permit required: Yes
Job Reference: 1bc659437032
Job Views: 58
Posted: 22.01.2025
Expiry Date: 08.03.2025
Job Description:
HomeLet are looking for a new Tenant Sales and Retention Executive. The ideal candidate is someone who has a passion for exceptional customer service and is people-focused.
If you are ready to take on a new challenge, we want to hear from you!
Job Purpose:
To sell insurance directly to customers through outbound and inbound calls, utilizing leads from within the HomeLet or Let Alliance business to sell insurance policies and retain business, meeting or potentially exceeding sales targets.
To HELP:
* Be Honest
* Show Empathy
* Always Listen
* Solve Problems
Key Responsibilities:
* Build relationships with customers and solve problems with products and services
* Meet or exceed individual targets and assist in meeting team and business unit targets
* Make outbound calls on leads provided from agents and other areas of the business
* Retain or generate additional income for the business, including renewing policies and preventing cancellations
* Approach each day with enthusiasm and as a fresh challenge
* Work using a script/call guide
* Take ownership of your workload and performance
* Stay updated on the newest offers for customers
* Achieve or exceed targets on all quality assessments
* Collaborate with all departments to deliver exceptional service
* Provide feedback to the Customer Development Team
* Input accurate data into logs, trackers, and databases
* Report problems to the Team Leader or a supervisor in their absence
* Identify and recommend improvements to current working practices
* Prepare for monthly performance reviews and annual appraisals
* Attend and participate in team meetings
* Carry out other tasks as directed by Team Leaders or Managers
Further Information:
As well as a competitive salary, we offer the following benefits:
* Competitive holiday allowance with the option to buy additional days
* Death in Service benefit of x4 salary
* Company pension scheme
* Enhanced maternity and paternity leave packages
* A flexible benefits package
* Discounts on technology, cinemas, restaurants, and more
* Referral schemes
* Discounted rates on PIB products
* First-class employee benefits and welfare package
* Opportunity for a Volunteering day to support local community engagement
* Wide range of discounts including a kids pass for over 4500 attractions
* Comprehensive learning & development framework
* Support for fundraising through PIB Community Trust
* Commitment to improving environmental impact
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