Barclays is seeking a highly skilled and collaborative Onboarding Senior Subject Matter Expert to help shape and support the future of customer onboarding within the Payments space. This is a key role in designing and delivering advanced models and analytics to enhance decision-making and operational effectiveness, while supporting seamless onboarding journeys.
To be successful as an Onboarding Senior SME, you should have experience with:
1. Experience in data science, modelling, analytics, or acquiring onboarding, particularly within Payments or Financial Services.
2. Industry insight into customer onboarding and the wider payments lifecycle.
3. Excellent communication skills, with the ability to engage confidently across functions.
You may be assessed on key skills relevant for success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.
This role will be located at our Northampton or Sunderland office.
Purpose of the role
To support Wholesale Onboarding with day-to-day processing, reviewing, reporting, and issue resolution.
Accountabilities
1. Support with day-to-day Wholesale Onboarding initiatives including KYC processing, reviewing (which can include Quality Checking), reporting, trading, and issue resolution.
2. Collaborate and engage with clients and front office to gather Customer Due Diligence information/evidence to onboard or refresh a client’s KYC in line with documented policy.
3. Coordinate with teams across the bank to align and integrate Wholesale Onboarding processes.
4. Identify areas for improvement and recommend changes in Wholesale Onboarding processes.
5. Develop and implement Wholesale Onboarding procedures and controls to mitigate risks and maintain operational efficiency.
6. Create reports and presentations on Wholesale Onboarding performance and communicate findings to internal senior stakeholders.
7. Stay informed of industry trends and developments to implement best practices in Wholesale Onboarding.
8. Participate in projects and initiatives to improve onboarding efficiency and effectiveness.
Analyst Expectations
1. Perform activities in a timely manner and to a high standard, driving continuous improvement.
2. Possess in-depth technical knowledge and experience in their area of expertise.
3. Understand the principles and concepts within their area of expertise thoroughly.
4. Lead and supervise a team, supporting professional development, and coordinating resources.
5. Demonstrate leadership behaviours such as listening, inspiring, aligning, and developing others.
6. Develop technical expertise, acting as an advisor where appropriate.
7. Impact related teams’ work and partner across functions and business areas.
8. Take responsibility for operational processing and activities, escalate breaches, and embed new policies.
9. Advise on decision making, manage risk, and ensure compliance with rules and regulations.
10. Maintain understanding of how their sub-function integrates within the organization and contribute to organizational objectives.
11. Make evaluative judgments, resolve problems, communicate effectively, and build external networks.
All colleagues are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, and demonstrate the Barclays Mindset of Empower, Challenge, and Drive.
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