Job description
What you will do
As a Facilities Management Helpdesk Coordinator, you will be the main point of contact for FM enquiries, ensuring a smooth process from start to finish. Your key responsibilities include:
* Managing and responding to customer enquiries across multiple channels (phone, email, digital).
* Handling complaints, resolving issues, or escalating where necessary.
* Collaborating with internal teams to ensure efficient resolution of customer issues.
* Meeting and exceeding Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and quality standards.
* Supporting day-to-day processes to maintain an efficient helpdesk function.
What we offer
* Competitive salary
* Monday to Friday schedule with standard working hours (8am-5pm)
* Paid holidays and sick pay
* Comprehensive benefits package including pension, life assurance, employee discounts (high street brands, cycle to work scheme, discounts on security products)
* Training opportunities including product training, cross-training, and career development pathways
* Supportive work environment with access to business resource groups
* Commitment to safety through our Zero Harm policy
How you will do it
* Provide clear communication and updates to customers and internal teams.
* Prioritize tasks based on urgency and impact.
* Use product and service knowledge to address issues and escalate when necessary.
* Work collaboratively with various departments to ensure service targets are met.
What we look for
Required
* Experience in a fast-paced environment
* Exceptional communication skills (across phone, email, and digital platforms)
* Strong organizational skills with the ability to multitask and prioritize
* Ability to work under pressure and meet deadlines
Preferred
* Experience working with large corporate clients or FM companies
* Account management skills
* Experience with B2B customers
#LI-MS2
#LI-Hybrid
Extra information
Status
Open
Education Level
Secondary School
Location
Manchester
Type of Contract
Casual / Part Time Jobs
Published at
03-03-2025
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English