Title: Tintagel Castle Retail Manager
Location: Tintagel Castle, Tintagel, Cornwall, PL34 0HE
Salary: From £27,876 per annum / 36 hours per week / Permanent
Job type: Permanent
Ref: 15706
We are looking for a Retail Manager to join our team. The role is full time and permanent. You'll be working 36 hours per week during the height of the season, from 8:30am to 6:30pm. Hours will differ in the winter, more details will be available at your interview. The Retail Manager will be a positive role model driving our retail performance, exceeding targets and ensuring the team provides exceptional customer service to all visitors and generates the revenue needed to support this exceptional site.
The Benefits
1. Salary from £27,876, depending on skills, experience and location
2. 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years
3. Matched pension contributions up to 10%
4. Career progression opportunities within the heritage sector
5. Subscriptions to professional bodies
6. Free access to all English Heritage sites for you and up to six friends and family members
7. 25% discount in our shops and cafes
8. Enhanced maternity, paternity or shared parental leave
9. Options to buy additional leave
10. An inclusive working atmosphere
11. Opportunities to attend live music and history events
This is a great opportunity to work at one of English Heritage's flagship sites, Tintagel Castle, welcoming around 300,000 visitors per year. The site includes the clifftop remains of a medieval castle, breathtaking sea views, the famous statue of Gallos, and a newly built bridge.
As Retail Manager, you will be responsible for all aspects of the retail operation at Tintagel Castle, including leading, motivating the team, ordering and delivery processes, sales analysis, merchandising, and more. You will be supported by the territory Retail Support Manager. Our expectations are high, and you will play an intrinsic part in increasing our financial contribution to the charity by generating income through retail activities on site.
To be considered as Retail Manager, you'll need:
1. To maintain a positive and professional manner, as well as excellent customer relations.
2. An excellent communicator with the confidence and ability to represent the charity.
3. Experience of managing a retail outlet, preferably within a visitor attraction and/or charity environment.
4. Ability to generate profit by meeting targets and controlling costs.
5. Familiarity with principles of visual merchandise, inventory management and retail operations.
Interviews will be held in the week commencing 24/02/25 at Tintagel Castle.
If you would like to talk to us regarding workplace adjustments or working patterns, please contact Hannah Monteverde, Tintagel Castle Site Manager, on Hannah.Monteverde@English-heritage.org.uk. No agencies please.
Tintagel Castle is a rugged coastal site which can be challenging to visitors and staff; the paths are uneven and bumpy in places, so you will need to wear sturdy shoes, wet weather gear, and sun hats - all of this will be provided as part of your uniform. Free parking is available to staff within the village, not on site.
Everybody's welcome at English Heritage. We are committed to making sure that English Heritage is an equitable, diverse and inclusive place to work.
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