Service Field Trainer, Lifts
At KONE, we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle.
We are now looking for a Service Field Trainer to join our Technical Help Desk team on a full-time basis. This position is going to cover North & Midlands region.
Service Field Trainer provides ongoing development of our maintenance field operatives, enhancing their competencies. You will plan and conduct new and existing KONE methods trainings, proactively preparing operatives for new products and services impacting methods, processes, and tools. You will identify competence development needs (together with business and function stakeholders) and develop and localize technical trainings. Service Field Trainers enable improvement in productivity by utilizing our digitalization and connectivity solutions and play a key role in building stronger local technical hubs.
Key accountabilities at the role:
Training delivery and site activities
1. Train proactively and coach field operatives in the Training Center and on site.
2. Conduct onboarding and refresher training on KONE maintenance processes and procedures, ensuring high-quality standards (e.g. MBM, DMP, alarm phones, Rope Maintenance, repair works).
3. Provide training on the importance of connectivity and how to utilize the tools available.
4. Identify and trial new learning methods for training delivery.
5. Ensure that relevant changes in codes, methods, products and training materials are communicated to the Field operatives.
6. Onsite verification of competences (e.g. for grading).
7. Maintenance Quality Audits, supporting supervisors in Technical Safety Audits.
Training planning and recording
1. Participate in the training planning and local maintenance training catalogue creation.
2. Plan and deliver and back report trainings (participants, results, materials) in Workday learning together with ASK HR.
Localization of technical documents and training materials
1. Localize global instructions and training content to match the local needs (incl. proof-reading).
2. New Content creation (e.g. Service toolbox) and record/develop video content for consistent message.
3. Take part in field reference groups and communities to gather and share information, liaise with THD to ensure experiences from the field are shared both ways.
4. Promote the use of Technical Information sources and tools.
Competence development
1. Analyse competence gaps with supervisors and L&D based observations on site and using back reporting data from our systems.
2. Be a role model for Service mindset.
Safety and assessment
1. Be a role model for safety.
2. Be capable of observing incorrect working methods and able to act accordingly to remove the risk and stop work when required.
3. Observe and evaluate correct methods for maintenance activities.
Own professional development
1. Innovation Monitoring: Keep track of third-party and new KONE products, developing and delivering Toolbox talks and training on maintaining new innovations.
2. Attend Train-the-Trainer courses on new products, solutions and methods organized by global/area functions.
3. Maintain up-to-date knowledge on new products, solutions and methods as well as safety risks and recent incidents in own knowledge area.
4. Develop own training skills and knowledge on new learning methods.
5. Maintain regular activity in the field to keep own knowledge and skills at a good level.
Qualifications and previous experience:
1. 5+ years of experience in lift service, maintenance, minor repairs.
2. NVQ3 in Lift engineering or equivalent.
3. Good technical understanding of product and service solutions and methods, knowledge of KONE and non-KONE equipment.
4. Good digital and IT skills.
5. Good communication and interpersonal skills.
6. Willing to travel within the front line.
7. Willingness to learn.
8. Good written and spoken English.
9. UK driving licence.
KONE provides a competitive salary and benefits including annual bonus up to 10%, Company car and a fuel card, 25 Days Holiday, 1 Volunteering Day, Company Pension Scheme, Employee Assistance Programme, Prolonged disability insurance (PDI), Life Assurance, Cycle to Work Scheme, KONE Discounts and cashback platform, Service Awards for every 10 years of seniority, Give As You Earn - which allows to make tax-efficient charity donations, Digital GP which gives you around-the-clock access to GP video consultations, Health Care (a voluntary benefit that helps cover everyday health care expenses) and Hybrid Working.
This role is not eligible for visa sponsorship.
Chez KONE, nous nous attachons à créer une culture de travail innovante et collaborative, dans laquelle nous valorisons la contribution de chaque individu. L’engagement de chacun de nos salariés est au cœur de notre démarche collaborative et nous encourageons la participation de chacun ainsi que le partage d’informations et d’idées. Nous nous engageons au quotidien dans une démarche durable et responsable, s’appuyant sur des pratiques commerciales éthiques. Nous développons une culture basée sur la confiance, le respect et le travail en équipe ainsi que sur la reconnaissance de la performance individuelle. Rejoindre KONE, c’est rejoindre une entreprise où il fait bon vivre, respectueuse de la qualité de vie de chacun de ses collaborateurs. Nous sommes fiers de proposer des parcours de carrières riches en expériences et opportunités qui vous aideront à atteindre vos objectifs professionnels et personnels.
En savoir plus sur www.kone.com/careers
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