North Cumbria Integrated Care NHS Foundation Trust
This job will be to cover Security and Emergency Operator, Band 2.
The West Cumberland Hospital (WCH) Service Desk, Reception Services and Security Office are essential functions within the Trust's Facilities Department.
The post holder will also support the staffing of the WCH Security Office which undertakes a wide range of security and emergency response tasks including the answering of emergency/cardiac telephones, reviewing of on-site CCTV footage and communications via bleep and radio systems.
To effectively operate the site Service Desk and associated systems, the post holder will be required to log all service requests and communicate effectively with the Estates & Facilities staff in a professional manner.
To provide front-line reception services to the hospital in locations as required.
Main duties of the job
Working predominantly as part of a team, the post holder is expected to work unsupervised at times, as and when required, using initiative appropriately.
ALL duties and responsibilities required of the post holder should be considered flexible and subject to periodic review by line-management to ensure the needs of the service are met at all times. New, changed or revised responsibilities may be implemented by line-management to avoid service disruption or to maintain existing standards and expectations of the department during periods of transition.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
1. Being a clinically led organisation
2. Quality and safety at the heart of our Trust
3. A positive patient experience every time
4. A great place to work
5. Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Person Specification
Qualifications
* Customer Service Training
Experience and Knowledge
* A good knowledge of Secure helpdesks, customer service environments and reception services
* Experience of working in a busy office environment including Security Rooms.
Skills and Aptitudes
* Ability to deal with all types of customers in a friendly and professional manner
* High standard of customer awareness
* Confident telephone manner
* Able to assess and prioritise work
Personal Circumstances
* Reliable
* Flexible
* Organised
* Able to work as part of a team
* Able to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
North Cumbria Integrated Care NHS Foundation Trust
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