Reports to Customer Account Team Manager Location Thorpe Park Leeds, LS15 Benefits 25 days holiday with the option to buy or sell up to 5 days holiday per year Birthday off Monthly bonus scheme Cash healthcare plan Auto enrolment pension scheme Learning & Development programme Life assurance Flexible working options Volunteering days Gym discounts Hours of work 37.5 hours per week (hours of work will be flexible and dictated by the needs of the business, therefore it is expected that the successful applicant will work those hours necessary to successfully discharge the duties of the role). The Role Overview To support the Customer Account Servicing department to deliver first class customer service. Key Outputs Assisting the Customer Account Servicing department in general administration duties including: Opening all post and distributing it to relevant teams within the department Daily franking of post Uploading bulk documents Scanning customer correspondence onto customer records Daily outgoing 100% post checks Making outbound calls and handling associated documents, to manage customer accounts post completion to check the property is occupied as part of our mortgage terms and conditions Update customer contact details Complying with company standards and policies, e.g. Data Protection, Financial Crime, Treating Customers Fairly, and Complaints Procedure etc. Other ad hoc administrative duties as required This job description is not exhaustive and serves only as a broad outline of the duties required. This job description may be amended as necessary. The Person Overview A presentable and organised individual with a keen work ethic. An effective communicator, able to deal with colleagues in a professional manner which is confident, open and honest. Must have the ability to prioritise and work to strict deadlines and be a self-starter with a positive attitude. Skills & Experience Mandatory Proficient in the use of Microsoft Office applications Good communication and relationship building skills Able to demonstrate attentiveness and think on your feet Highly organised with strong attention to detail Able to multi-task and prioritise work appropriately A keen work ethic and a customer focused approach Desirable Previous experience of working in an administrative role Qualifications Mandatory GCSE (or equivalent) Maths and English grade C or above