Description | Salary £39,513 - £44,711 per annum | Permanent, Full Time, 37 hours per week | Preston, Lancashire International Sponsorship - this role is not open to international sponsorship We are currently recruiting for… An experienced, creative, and pro-active Oracle Fusion Designer/Engineer with a history of supporting and improving Oracle Fusion services. Digital Services at Lancashire County Council need your enthusiasm and dedication to enable us to deliver the best solutions and tools to help our customer base support the people of Lancashire. What you will do… Our Oracle Fusion Designer/Engineers are responsible for the design of smaller solutions, resolution of more complex incidents and changes and act as a point of escalation for the Functional Analysts in the team, you will also work closely with the senior members of the team on more complex pieces of work. You can expect to employ and enhance many of your skills such as: Problem Solving: Analyse and investigate incidents using all tools available. Design: Designing solutions to ensure supportability, usability, and efficiency in the delivered solution. Support: Leading on complex incident resolution with the support of other subject matter experts in the team. Escalation of issues as appropriate. Collaboration: Work with our Business Analysts to ensure requirements are successfully. Work with our customers to ensure that we are delivering the best quality service to support the people of Lancashire. Implementation: Engage in 'change managed' implementation activities such as small configuration changes, testing and upgrades. Liaise with and support other technical teams. Mentoring: Mentor junior staff and support colleagues in other parts of Digital Services. Who you will work with… The Oracle Fusion Team sits within the Applications Operations Centre, where we are responsible for the third line support of software systems at Lancashire County Council and its partner organisations. The Oracle Fusion Team focusses on the successful delivery and support of the Fusion platform and its related technologies. We are a very supportive and close-knit team and encourage an environment of psychological safety where members of the team are encouraged to put forward ideas, suggest new ways of working, or learn about other technologies the team support. We are a process-driven organisation aligning to ITIL methodologies, and previous experience with IT Service Management is desirable. What we are looking for… An experienced professional: As a valued member of the team, you should have at least one years' experience working with Oracle Fusion. You should be able to think analytically and demonstrate a logical approach to problem-solving. A team player: You will need excellent communication skills to engage and involve other subject matter experts within Digital Services. You should be able to form close working relationships with stakeholders such as business analysts, project managers, customers, and our assurance and quality control teams. You should be articulate, open minded, confident, and able to communicate for your audience. A commitment to customer satisfaction: Our customers are key to our organisation, and you should demonstrate a history of building strong customer relationships. You will be working with a variety of people at all management levels, and you should be able to present a professional image that reflects the values of Digital Services and Lancashire County Council. An ability to manage yourself: You will manage your work stack independently utilising the tools at your disposal, whilst keeping the key stakeholders up to date on your progress. Why join us… Benefits: There's great flexibility with hybrid working, up to 32 days annual leave plus bank holidays, two additional days at Christmas, and the opportunity to purchase an additional 20 days. We have a generous Local Authority pension with shared AVC's, and there is a benefits package including discounts at major retailers, salary-sacrifice car leasing, long service awards, support groups, cycle to work schemes, eye tests, and more. Development: You'll get support and development along the journey. Inclusivity: We don't believe "one size fits all." We embrace diversity and inclusion. If you need to work from home or vary your hours, we can accommodate. Delivering successful outcomes is more important than watching the clock. Further information… Please feel free to contact Clare Beardsworth (Principal ICT Engineer/Designer) via email on clare.beardsworthlancashire.gov.uk or call 01772 531900 for an initial informal and confidential chat. Closing Date: 30th November 2024 Interviews: Interviews will be held within 3 weeks of the closing date. Please ensure you have uploaded and attached your supporting statement to evidence how you meet the criteria for the role. We are looking for candidates who meet and exceed the requirements listed in the person specification attached to this advert. The panel may be unable to shortlist you for interview without this evidence. We reserve the right to close a vacancy before the closing date if we receive sufficient applications. Job Description and Person Specification