Exciting opportunities have risen for those wishing to work in the Health Records Contact Centre.
The Contact Centre is a busy environment with a small friendly flexible team booking patients' first outpatient appointments for the start of their referral to treatment journey.
The work is patient-focused care orientated.
Main duties of the job
* Duties will include operation of a computerised patients administration system, including inputting, retrieval and updating of data.
* Utilising the available systems to efficiently arrange and agree all outpatient appointments for all Hywel Dda residents across the Health Board.
* Telephone patients to confirm/agree/cancel their outpatient appointments.
* Respond to calls from those who may have questions/concerns.
* Redirect calls as required.
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 11/12/2024.
Person Specification
Qualifications and Knowledge
* Good level of general education or equivalent experience.
* NVQ 2 in Customer Care.
Experience
* No experience required.
* Previous call centre/appointment centre or receptionist experience is desirable.
* Understanding of confidentiality.
Other
* Flexible approach to needs of the service.
* Welsh Speaker (Level 1) is desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£23,970 a year per annum (pro rata for part time).
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