We are looking for a talented Technical Support Specialist to join our team at ManpowerGroup. As a Technical Support Specialist, you will provide technical support and services to our clients across Gloucestershire, with extensive travel required for on-site service and repairs.
**Key Responsibilities:
* Repair, Installation & Service: Train in the repair, installation, and servicing of medical technology equipment and associated software solutions.
* Technical Issue Resolution: Diagnose and resolve technical issues related to equipment, software applications, IT networks, servers, and cloud-based technologies.
* Remote Support: Provide remote troubleshooting and repair services, ensuring quick and efficient issue resolution.
* Lifecycle Management: Support product and solution lifecycle management, from site surveys to decommissioning and disposal.
* Product & Software Modifications: Implement product updates, modifications, and regulatory updates (FCA's).
* Technical Expertise Development: Gain advanced knowledge and understanding of products and solutions through training and practical experience.
* Travel & Efficiency: Willingness to travel and stay away from home to ensure efficient service delivery.
* Collaboration with 2nd-Level Support: Communicate effectively with second-level support teams to report and resolve technical issues, sharing knowledge with engineers to improve service efficiency.
* Stock Management: Effectively manage car boot stock to reduce Mean Time to Repair (MTTR) and improve First Time Fix Rate (FTFR).
* Customer Engagement: Maintain high levels of customer engagement, manage expectations, and promote service offerings, ensuring effective communication at all levels.
* Brand Representation: Act as a brand ambassador, embodying professionalism and delivering exceptional service.
**Requirements:
* HND or above or equivalent in a technical qualification: mechatronics, electronics.
* Full UK driving licence and right to work in the UK
**Benefits:
* 25 days paid holiday plus bank holidays per annum plus Christmas closure.
* Company Sick Pay.
* Standard Life Pension (Salary Sacrifice Scheme) – Employer's Contribution is 8.5% of basic salary.
* Bupa Healthcare plus Medicash Level 1 benefit immediately at joining (mandatory benefit).
* Family-Friendly Policies.
* Agile/Hybrid working for applicable roles.
* Flexitime for applicable roles.
* Discretionary Pay reviews.
**Estimated Salary:** £30,000 - £35,000 per annum, depending on experience.