Luxe Dressing is a leading second-hand luxury marketplace that combines technology and fashion to offer a seamless buying and selling experience. Our mission is to redefine luxury resale by providing authenticated, high-quality products while championing sustainability. We are expanding rapidly and seeking a dynamic Chief Operating Officer (COO) to lead our operational, technological, and strategic initiatives.
Check below to see if you have what is needed for this opportunity, and if so, make an application asap.
Role Overview
As COO, you will oversee the day-to-day operations of Luxe Dressing, ensuring efficiency, scalability, and operational excellence. You will work closely with the CEO and leadership team to refine our strategy, optimize processes, and drive innovation. This role requires deep experience in fashion, e-commerce, logistics, and technology, as well as strong leadership capabilities.
Key Responsibilities
Operations & Logistics
* Oversee and optimize end-to-end operations, including product intake, authentication, warehousing, and multi-channel sales.
* Implement best-in-class operational processes to streamline inventory management and logistics.
* Ensure seamless coordination between physical retail stores, e-commerce, and third-party sales channels (Marketplaces such as eBay and Vestiaire, and Live Commerce such as TikTok, Whatnot, etc.).
* Improve warehouse automation and integration with Luxe Dressing's in-house warehouse management system (WMS).
* Manage relationships with third-party logistics partners to ensure fast, reliable fulfillment and returns processing.
Product & Technology
* Oversee the development and enhancement of Luxe Dressing’s platform, ensuring seamless user experience and seller-buyer interactions.
* Work closely with tech teams to enhance product listing automation, dynamic pricing models, and authentication processes.
* Lead the integration of AI-powered tools for authentication, pricing, and recommendation algorithms.
* Ensure operational alignment between tech development and business needs.
* Develop and execute strategic initiatives to scale Luxe Dressing’s presence in the UK and European markets.
* Work with the CEO to identify new revenue streams, partnerships, and expansion opportunities.
* Leverage data-driven insights to refine pricing strategies, customer acquisition tactics, and multi-channel sales approaches.
* Lead Luxe Dressing’s expansion into department store partnerships, airport locations, and concierge services.
Reporting & Performance Management
* Define KPIs for operational efficiency, customer satisfaction, and financial performance.
* Implement reporting structures that provide clear visibility into sales, inventory turnover, and seller engagement.
* Ensure financial targets, including store and online revenue, are met.
* Provide regular updates to the CEO and board, identifying key challenges and solutions.
Leadership & Team Management
* Manage cross-functional teams across operations, product, logistics, and technology.
* Recruit, train, and mentor team members, fostering a high-performance culture.
* Ensure alignment between internal teams and external partners.
* Drive a culture of continuous improvement, innovation, and accountability.
Key Requirements
Experience & Qualifications
* 10+ years of experience in fashion, e-commerce, or luxury retail.
* Proven experience in operations, product management, and strategic leadership.
* Background in working with technology-driven marketplaces.
* Deep understanding of multi-channel retail, logistics, and warehouse management.
* Strong experience in P&L management, financial planning, and performance analysis.
* Ability to lead in a fast-paced, high-growth environment.
* Experience working with technology teams and e-commerce platforms.
* Ability to manage multiple stakeholders, from investors to partners.
* Excellent leadership, communication, and problem-solving skills.
* Passion for luxury fashion, resale, and sustainability.
Why Join Luxe Dressing?
* Be part of a fast-growing luxury fashion marketplace with a mission to revolutionize the industry.
* Lead a high-impact role with significant influence over operations and strategy.
* Work in a dynamic, entrepreneurial environment that values innovation and sustainability.
* Competitive salary, performance-based incentives, and growth opportunities within the company.
Seniority level
* Executive
Employment type
* Full-time
Job function
* Management and Manufacturing
* Industries
* Retail Luxury Goods and Jewelry
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