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Claims Team Leader - Repair
Location: Leicester (hybrid) – approx. one day a week in the office
Welcome to Hastings Direct – From our Group HR Director Pam Angel
We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure, we would love to hear from you.
Job Details
* Ensuring that your team achieves all quality and customer outcomes.
* Embedding a coaching and performance management culture within your team.
* Creating the time, space, and confidence for your team to go above and beyond for our customers.
* Reduction of inbound contact by delivering a high touch case handling approach. Ultimately, you and the team are accountable for minimising the effort our customers need to make.
* Ensuring that all team members relate to our 4Cs goals, understanding how the work that they do each day contributes to the bigger picture.
* Celebrating success and creating a winning environment with your team – rewarding and recognising colleagues for the great work they do!
Skills we would love you to have
* Strong leadership and coaching experience – ideally within Claims/Insurance (and knowledge of motor claims repair/total loss processes would be outstanding!).
* Proven track record of building high levels of engagement to deliver exceptional customer and colleague outcomes.
* Genuinely passionate about leading a team and providing world beating customer service.
What we offer
Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training, and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.
Regrettably, we are unable to offer sponsorship for this role.
Reward
* Salary: Attractive salary based on experience (pay reviews also completed each year).
* Flexible Working: We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
* Competitive Bonus Scheme: All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance.
* Physical Wellbeing: We like to help our colleagues take a proactive approach in keeping themselves well, that’s why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.
* Financial Wellbeing: As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%.
* Mental Wellbeing Programme: At Hastings Direct, we understand that mental health cannot be scheduled, that’s why we have a range of support to help you keep yourself well.
* There's more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, or throughout your journey with us at Hastings, we encourage you to be open with us.
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