Are you an experienced Administrator? Do you consider yourself to be personable and an asset to a busy team? Are you based in or around Burscough?
We have a temporary Customer Service Advisor role available within DS Smith’s packaging division. This role is ideal for someone with good IT skills and is approachable, proactive and a multi-tasker.
Role: Customer Service Advisor
Location: DS Smith Packaging, Red Cat Ln, Burscough, Ormskirk L40 0SY (100% office based)
Rate: £16.21ph
Contract length: 3-6 months with the opportunity for a permanent position
Shift Patterns: Mon-Fri, 35 hours per week, 09:00-17:30 with a 45 minute unpaid lunch
Start: ASAP
Responsibilities:
1. Overseeing the Front Desk
2. Processing customer orders within agreed timeframes
3. Coordinating artwork preparation with external suppliers
4. Gaining prompt approval to meet production timelines
5. Recovering origination spend through proactive customer invoicing
6. Analysing customer forecasts and forward planning stock replenishment orders
7. Proactively reducing made to order stock residing in the warehouse through daily review and customer liaison
8. Placing purchase orders for non-manufactured products within the DS Smith network
9. Acknowledging customer complaints and reporting dissatisfaction/failures
10. Discussing solutions with customers and following through those actions
11. Building strong relations with the Territory Manager by sharing internal and external information
12. Building strong relations with customers, gaining insight to their business, keeping them informed order status and answering queries
13. Working with the team and other internal colleagues to improve team and cross-departmental relations
Essential requirements:
1. Strong verbal and written communication skills
2. Good IT Literacy skills especially with MS Office
3. Understanding of the manufacturing industry, for example pallet detail
4. Previous experience using an in-house system
5. Previous experience within a customer-facing administrative environment (2+ years)
6. Ability to work on own initiative and multitask in order to meet demands
Desirable requirements:
1. Driving licence and use of a car
2. Knowledge and experience within a manufacturing environment
Benefits:
1. Advice and editing on your current CV
2. Exclusive online services including restaurant and retail discounts
3. Chance to receive £300* for referring a friend
4. Contributory pension scheme
5. Employee assistance program
Does this role sound interesting? Apply today and a member of the team will be in contact if you meet our requirements.
All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check.
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