Manage and coordinate daily staff work, deliveries, and customer service.
Assist the Director in running the store efficiently, including handling complaints and problem-solving.
Supervise staff and support Customer Service Managers, especially during busy periods or absences.
Implement and monitor health and safety procedures, ensuring compliance on the shop floor.
Reconcile daily accounts and report to the Director.
Conduct performance reviews for managers and Store Assistants, ensuring all health and safety regulations are followed.