Main area DT&I Grade NHS AfC: Band 5 Contract Permanent Hours Full time - 37.5 hours per week (Minimum 3 Days onsite across GSTT and KCH sites.) Job ref 196-COF10553-H
Employer Guy's and St Thomas' NHS Foundation Trust Employer type NHS Site GSTT NHS Trust / KCH NHS Trust Town London Salary £35,964 - £43,780 pa inc HCA Salary period Yearly Closing 13/01/2025 23:59 Interview date 22/01/2025
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Job overview
Please note, this position is only open to GSTT & KCH staff
A learner-focused Trainer to work as part of the Information Technology Clinical Services (ITCS) Training Team, supporting KCH and GSTT staff using Epic applications.
The post-holder will be based within either the Outpatient or Diagnostic and Emergency Department training teams. The post-holder will deliver training across a wide range of Epic applications.
They will support the Team in the analysis, design, delivery, implementation and evaluation of cross-organisational training solutions for clinical and non-clinical staff.
There will be opportunities to develop skills and experience across the Epic application areas, including opportunities for Epic certification.
There is a requirement for the post-holder to be on site a minimum of 3 days a week across both GSTT and KCH sites.
Main duties of the job
The post holder will work as part of a team, analysing, designing, delivering, implementing and evaluating IT (Digital) training based on internal and external competencies and standards. You will support all other members of the ITCS Training department.
You will prepare and deliver formal and informal learning solutions to groups and individuals using a variety of methods. Including but not limited to: online learning, classroom-based learning, on-site coaching, demonstrations and eLearning.
The post-holder will support staff queries, incidents and requests, raised via IT Service Desk Tickets or email.
The applicant will have knowledge and expertise about the NHS, culture, best practices and patient pathways.
The post holder will develop knowledge of adult learning, digital learning technologies, facilitation skills, coaching, ADDIE framework and learning/performance knowledge and skills.
The post holder will contact all sections of the ITCS Training Team, ITCS department, transformation team and the clinical and non-clinical staff across GSTT, KCH of all grades from all specialities and departments.
The post-holder will liaise with senior managers, attend meetings relating to training. Support and deliver presentations, learning solutions and coaching to large groups of staff.
The post-holder will be expected to support at 24/7 NHS Service and there is an occasional requirement to work out of hours, including evening, nights, weekends and public holidays.
Detailed job description and main responsibilities
Learning Design and Development
* Perform initial scoping and Learning Needs Analysis (LNA) to assess, identify and develop appropriate learning plans and solutions to meet individual and group learning aims and training needs.
* Ensure that all learning solutions are designed with a clear structure and learning path and all learning materials are consistent in style, layout and contain clear learning objectives.
* Ensure that objectives are measurable following TUM, SMART or other objective setting styles.
* Prepare informal and formal training sessions, scripts, training plans, formative and summative exercises, handouts and other training support material to support blended learning solutions.
* Ensure that learning activities incorporate key learning principles for different learning types and incorporate elements to encourage and motivate learners.
* Work with fellow ITCS Training team members to consider, design and evaluate innovative ways to deliver learning, such as eLearning, webinars, Online Facilitated or a blended approach.
* Assist in maintaining and updating the ITCS Training intranet and marketing materials to ensure up to date information about courses and the training team are communicated to all staff.
* Assist in regular testing of new and upgraded software/hardware and training environments and make relevant adaptations to all associated training materials to support new training practices/ functionality across the organisation.
* Help maintain internal and external communications regarding key updates on clinical systems, the learning solutions delivered and any new learning events available to both internal staff and external interested parties.
* Pilot training sessions and identify/suggest appropriate improvements.
Learning Delivery
* Deliver formal and informal learning solutions to groups and individuals using a variety of methods according to ITCS Training department and TPMA and COLF delivery standards; including but not limited to: online learning, classroom-based learning, on-site coaching, and demonstrations.
* Deal effectively with groups of mixed ability and use a range of coaching skills and counselling skills to encourage and motivate learners, managing group dynamics.
* Effectively and empathetically provide feedback to learners who do not pass competency or examinations, designing and implementing an appropriate training action plan and liaising with the learner’s line manager where appropriate.
* Where individual coaching has been identified as the required form of learning intervention; ensure personal aims and objectives have been identified and ensure learning delivery relates to the objectives. Monitor and review learner’s progress.
* Ensure delivery of learning is balanced and each learning module objective is achieved using the major training elements of; walk-through, run-through and valid test.
* Employ effective questioning skills using a variety of question types and techniques to aid learning.
* Monitor and review progress with learners and ensure that learner’s objectives are met. Adapt learning facilitation methods according to progression. Ensure each learning event achieves the defined learning objectives and learners have the necessary knowledge and skills to transfer learning to the workplace.
* Adapt existing material to support formal and informal learning, ensuring accuracy, relevance and effectiveness of the materials.
* Pilot training sessions to fully test the learning modules. Identify and suggest where appropriate improvements prior to rolling out to the Trust.
* Establish effective coaching relationships with learners in order to improve their performance, their effective use of the new skills and abilities, and to increase their buy-in to change and their motivation, particularly during periods of major transition and rapid change within an organisation.
* Generate a conducive learning environment to promote active learner participation, encouraging learners to ask questions and work comfortably within a safe environment.
* Establish and maintain credibility at all times by demonstrating the key skills of an IT Training Professional and adhering to ET&D standards.
* Training in the hospital environment requires the post holder to display tact, professionalism, flexibility and maintain patient confidentiality at all times as when supporting and training within the Trust the post holder will be exposed to patients and may witness medical emergencies, medical procedures and surgical operations.
Validation and Evaluation
* Ensure that all course exercises validate the learning objectives.
* Review end of course and post course evaluation forms to further develop the service and personal training delivery skills.
* Evaluate own working practices and suggest changes to courses and practices in order to streamline the service.
* Evaluate whole training and coaching solutions in accordance with the Kirkpatrick Evaluation methodology.
* Work in conjunction with other ITCS Training Management Team to review learning solutions. Advise IT trainers on any issues or potential problems. Identify possible workable solutions.
Digital Literacy
* Capture and assess all learners' knowledge, skills and attitudes to ensure learners possess key skills and pre-requisites.
* Ensure all pre-attendance information is complete and the learner is fully informed in preparation for the start of the training programme.
* Conduct open learning lunch time and evening drop in workshop sessions.
Teamwork
* Support all other members of the ITCS Training department wherever necessary.
* Be fully conversant with ITCS Training administration duties, providing cover as required.
* Plan, monitor and maintain the training calendar and schedule, reactively and proactively updating in response to demand and resource changes.
* Represent the ITCS Training Team and the Trust(s) in a positive and professional light at both external and internal events.
* Build and maintain strong links between other internal training departments, Training and Development and other NHS organisations.
Supporting Users and Embedding Learning
* Refer users directly to the appropriate area if the solution is not an ITCS Training issue.
* Ensure that all training or customer issues are followed up and resolved.
* Provide 2nd line Epic system support queries as required, according to internal processes. Resolve Epic system user errors / issues by using “remote access” software or via e-mail, phone and face-to-face communication.
Education & Professional Development
* To be responsible for developing and sustaining own knowledge, skills and professional awareness.
* Willing to develop professional skills and attend courses as deemed relevant, including mandatory training, and to attend meetings and conferences as appropriate.
* Plan and organise own diary commitments to fulfil training duties and responsibilities.
* Work within department procedures and codes of conduct to ensure that all personal objectives are met.
Person specification
Qualifications
* Educated to degree level or equivalent relevant training knowledge, expertise and experience.
* Certified Online Learning Facilitator certification. Current Trainer Performance Monitoring Assessment (TPMA) certification or equivalent.
* Certified Epic Credentialed Trainer.
Experience
* Experience of delivering classroom-led clinical or corporate training.
* Proven and demonstrable experience of designing training courses based on best practice scenarios and workflow processes.
* Experience of using clinical/ clerical IT Applications in a healthcare setting from a user or trainer perspective.
* Experience of delivering Epic training without supervision from an Epic Accredited trainer.
* Knowledge and experience of the training lifecycle, including scope, TNA, and Kirkpatrick evaluation model.
Knowledge & Skills
* Ability to liaise with wide range or stakeholders to develop and deliver large scale presentations to virtual and non-virtual groups.
* An ability to use initiative and work autonomously with excellent time management skills to prioritise effectively and meet tight deadlines. Ability to produce work that is accurate with attention to detail at all times.
* Specialist knowledge and expertise of: functionality, workflow, processes, pathways and best practices for clinical areas.
* Ability to create training support materials. E.g. Tip sheets and user guides.
* Strong verbal and written communication skills.
* Knowledge of learning styles, learning preferences and adult learning theory.
* Proven and demonstrable experience of developing/delivering e-Learning and/or live online learning events aligned to COLF framework.
Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitably according to their needs. We are actively committed to ensuring that no one who applies for a job, works or studies at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity, gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.
Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.
As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.
We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking into account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process.
Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.
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