Veteran Services (VS) is part of the Armed Forces and Veterans Team and is responsible for providing support to the Armed Forces (AF) community through a Triage Service and a network of Case Managers across the UK and Republic of Ireland. We work with the Royal Navy, the British Army, the Royal Air Force, local authorities, voluntary organisations, service charities and OGD’s. The service provides assistance for those transitioning from service to civilian life, advising bereaved families, applying for armed forces compensation, and providing information and guidance on the support available to the AF community. Our Transition services are governed by the MOD’s Holistic Transition Policy as detailed in Joint Service Publication (JSP)100.
Our network of case managers facilitate access to support based on a holistic assessment of each clients situation covering aspects such as healthcare, accommodation, finances, employment and well-being. They provide information and guidance on the Armed Forces Compensation Scheme, war Disablement Pension Scheme and general guidance on Service pensions as well as DWP benefits.
Joining VS offers the opportunity to be part of a professional, committed, energetic team, working in a high-profile, fast-paced subject area that attracts significant media and ministerial attention. You will be required to work at pace to achieve your objectives, support our collective aims and respond to the dynamic environment in which we operate.Successful applicants will be provided with training to meet the demands of this role and are expected to maintain up to date and relevant skills and training whilst in post, both guided by Civil Service Required Learning and by independently identifying opportunities whilst in post.
Veterans Services has been the subject of, and affected by, an independent review, which was commissioned by MOD and Cabinet Office Ministers under the previous Government to ensure the UK Government is providing the right support to the right people in an efficient, value for money way. The recommendations are available on gov.uk – The Independent Review of UK Government Welfare Services for Veterans – GOV.UK ( Following the review and in response to the new Government’s priorities we have embarked on a significant programme of change which will continue into 2025/26. Continuing to adapt and flex in line with the evolving Government vision of support for veterans, may affect the focus and responsibilities of our roles.
This role presents an exciting opportunity to be part of changing what we do and how we do it. You are strongly encouraged to familiarise yourself with the review detailed above and its recommendations, and developments across the sector, to help you understand what changes we are likely to be implementing in due course.VS has a national footprint located across the UK and the successful applicant will be required will be based in PRC Colchester to provide advice, support and guidance to our clients and their families. Clients may be Serving personnel, Service leavers, veterans and their families. Support is provided over the telephone. emails and face to face.
A Case Manager facilitates access to the support our clients need based on a holistic assessment of the clients' situation covering, amongst other aspects of life, healthcare, accommodation, finances, employment and well-being. They provide information and guidance on Armed Forces Compensation Schemes, War Disablement Pension Schemes and general advice on Service Pensions, as well as DWP benefits. A Case Manager can also provide information and support for service leavers and their families who are most likely to face challenges as they leave the armed forces and adjust to civilian life. Case Managers work directly with service leavers to provide information and facilitate access to the support they need, whether that be from another government department, local authorities, the NHS or trusted charities. We work within the MOD and Armed Forces, and partner with other government departments, local authorities, the NHS and trusted charities, helping clients to identify and navigate the support that's available and streamlining and coordinating their access to it.
Case Managers take pride in providing a high quality, tailored service to clients, addressing their issues by providing appropriate information, guidance and facilitating their access/making referrals to the support they need, whether it be provided by their Service, the MOD, other Government Departments, Local Authorities, other statutory services or the third sector. As a Case Manager you will assess, support and maintain contact with clients in line with Veterans Services' policies and protocols and GDPR, always striving for the highest standard of casework and maintaining meticulous case notes on the Veterans Services' case management system. You will also build a sound working knowledge and network of service providers on a national, regional and local basis, becoming an expert in provision in your area.
You will play a significant role working in partnership with Veterans Services colleagues on casework when required, sharing your expertise to build capacity across the VS team. You will play an active part in business-wide initiatives and events. You will be required to work with clients, stakeholders and colleagues by all suitable means including face to face, letter, email, phone and a range of meeting platforms including Skype and MS Teams. You Will have confidence and/or familiarity With MS Office applications, including MS Teams, Word, Excel, One Note and a willingness and aptitude for learning new IT skills.
Furher information can be found using the link attached.