We are currently recruiting for a new opportunity as my clients Repairs Coordinator (Damp & Mould) based in South West London. This is a temporary opportunity (3 months minimum), paying the temp equivalent to £32,160 per annum and is hybrid working - days in office can be discussed with the manager. Please note that interviews will be taking place the week commencing 13 th January 2025 so please apply asap if this role is of interest. In your role you'll: Be the main contact for our repairs service, keeping our customers updated at every step of their repairs journey. Oversee escalated or high risk repair cases from start to finish. Work with other teams and customers to assist with the complaints process. Support the team to deliver a high-performing customer focused repairs service. Work collaboratively with colleagues, our repairs partner, contractors and suppliers to make sure repairs are resolved effectively. Book in surveyor visits and manage access into customer properties. Manage the whole process for short term decants. Keep customers informed about larger repairs projects and agree long term programmes of works in consultation with customers and contractors. Monitor spend across all of the repairs budget and keep management informed of progress. Report on and analyse performance data and highlight any trends or ways the service could make improvements. Ensure new contractors are set up correctly Take ownership to proactively manage the repairs purchase order process. Monitor and review tasks for the team, using digital systems and tools to ensure tasks are actioned, progress is tracked, accurate audit data is maintained and anomalies identified. Provide support with subject access requests and personal injury claims. We're looking for someone with experience of: Delivering brilliant customer service. A high volume of work, remaining calm under pressure. Property maintenance and an understanding of repairs obligations to customers. Going the extra mile and taking ownership of issues. Working with digital systems, including Microsoft CRM.