Transaction Processing Agent- Maternity Cover
Welcome to Al Rayan Bank, the longest established and most successful Islamic bank in the UK.
Al Rayan Bank is an extraordinary and flourishing institution that celebrates diversity and values ethics. As a prominent member of the Masraf Al Rayan Group, one of the largest banks in Qatar, we are fuelled by an unwavering ambition for excellence, promising you an exhilarating journey ahead.
At Al Rayan Bank, we embrace change as an opportunity for positive transformation. Currently, our focus lies on building a culture of inclusivity and diversity, creating an environment where every individual's unique perspectives are valued.
We understand the importance of work-life balance and flexibility, and we are committed to empowering our employees to thrive both personally and professionally.
The Bank is going through the most successful period in its history, and this success is a testament to the hard work, dedication, and expertise of our incredible team. Join us on this exciting venture, where you'll have the chance to make a significant impact while enjoying a supportive and rewarding work environment.
Come and join us and be part of something extraordinary.
We have a fantastic opportunity for a Banking Transaction Agent at our Birmingham Office. The Banking Transaction Agent will work as part of the Operations Transaction Processing team to perform processing functions accurately and efficiently within stated service levels, always ensuring good customer outcomes whilst operating within the Bank’s approved policies, procedures, and guidelines.
Responsibilities:
* Good knowledge of incoming and outward payments using the CHAPS, Faster Payments, Bacs, and SWIFT systems, and be able to process them all. Demonstrates full understanding of all Swift Message types used by the Bank i.e., MT103,199,202,299,300,320,541,543,599,940,950, including the ISO 20022 MX equivalents with the ability to create these messages, read messages and act upon them in a timely fashion.
* Maintenance of accounts, including Standing Orders, Direct Debits (DD), DD indemnity claims, cheque clearing process (ICS) and card administration, HPP redemption letters and redeeming accounts, setting up commercial property finance (CPF) deals on systems and processing treasury deals.
* Able to handle complex cases and queries like Chargebacks (card disputes), HPP Arrears, HPP Acquisition Payments, CPF transactions with minimal support including complaints identifying, recording resolving and escalation.
* Good understanding of the clearing cycle to process, Inward and Outward cheque clearing, including returns, account switched and unpaid items, Ability to work through URQ (referred payment transactions) up to approved levels, with outbound customer verification calls as required and system updates.
* Help to investigate and resolve complex customer queries/Complaints with follow up actions and tasks working closely with both frontline customer facing teams/Customer and finance.
* Adheres to, and can demonstrate adherence to, internal controls. This is achieved by adherence to all relevant procedures, keeping appropriate records and by the timely implementation of internal or external audit points and any issues raised by the external regulators.
* Daily completion of work tasks with ID&V, EDD, CDD and KYC/KYB data provided on computer systems. Ensuring the Bank’s quality and risk control infrastructure is always maintained and adhered to.
* To be able to resolve everyday queries relating to payments and the wider Transaction Processing team functions. Helping and guiding other colleagues where required and to act as a role model to more junior colleagues.
Minimum Requirements:
* Experience working in a regulated banking financial service.
* Knowledge of UK retail banking clearing systems and related activities.
* Educated to at least GCSE level or equivalent with minimum of Maths and English.
* Desirable - Understanding of Islamic Finance.
Systems:
* Understand commonly used systems within transaction processing and account services processing teams and the document management processes within i.e. Salesforce, EBS, Engage, ICS and, DSX.
* Good understanding of the clearing cycle to process, Inward and Outward cheque clearing, including returns, account switched and unpaid items.
* Has a good understanding of the risks to the department and the Bank including AML, CTF, Tax evasion etc with the ability to report any concerns using Risk Management form, SARs process, business incident reporting and whistleblowing protocols as and when required.
* Passionate about delivering the highest level of customer service for internal and external customers.
Trusted to do the right thing: To act with total integrity. Put the customer first and stick to our promises.
Empowered to own: To embrace change, take responsibility and ask for help when needed. To draw on each other’s strengths and believe in ‘no blame’ and ‘no ego’s’. Show resilience.
Motivated to succeed:
* Act with integrity
* Act with due skill, care and diligence
* Be open and co-operative with regulators
* Pay due regard to the interests of customers and colleagues and treat them fairly
* Observe proper standards of market conduct
This is a fantastic opportunity to join our growing bank where we can offer exceptional opportunities for you to make your mark and progress your career in a diverse, ethical bank that you can actually believe in.
Empowering your career, together we’ll deliver banking you can believe in.
Transaction Processing Agent- Maternity Cover
Competitive + Discretionary Bonus + Private Healthcare + 30 days holidays + 10% Contributory Pension
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