Business Analyst - BelfastAbout the jobJob summaryDiscover a career in your hands at HMRC. Whether you\\\'re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it\\\'s really like to work at HMRC.Visit our YouTube channel to watch the full series and come and discover your potential.HMRC is one of the largest Government Departments and one of the country\\\'s biggest organisations. Almost every individual and business in the UK is a direct customer of HMRC. We collect in excess of £500 billion a year in revenue from over 50 million customers across the UK. At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.Job descriptionDo you like to solve problems and improve how things work?HMRC\\\'s ambition is to become a trusted, inclusive and modern tax authority, through providing world class project and programme delivery for change across the Department.Business Analysts work as a critical friend in the project delivery profession to achieve solutions that are fit for purpose and that maximise the value that an organisation delivers to its stakeholders. They work collaboratively across all levels of the organisation and will be involved in everything from defining its strategy and goals to creating high-level designs, eliciting the requirements for programmes and projects and supporting the continuous improvement of its processes and technology.A typical day may involve researching problems with stakeholders, aligning unique and diverse viewpoints, deep diving into complex processes and data, untangling policy and legislation, analysing findings, translating and presenting outcomes, recommending solutions, and supporting the implementation of change.Project Delivery assignments are timebound and when an assignment ends, or priority dictates, individuals will be moved and provided a next assignment (demand dependent).We will be holding 2 Webinars to provide further information on these roles. Please see below for the dates and the links to the Webinars:Webinar - 13th of FebruaryWebinar - 19th of FebruaryPerson specification• Employ a range of tools and techniques to scope, gather, analyse, document, validate, prioritise and arrange sign-off of complex business, user, functional and non-functional requirements with a wide range of stakeholders, in line with project objectives, scope, approach and standards, and ensure that they are reviewed continually, and managed effectively, throughout the project lifecycle.• Scope and model complex \\\"as-is\\\" and \\\"to-be\\\" business processes to investigate business problems, identify opportunities for improvement, conduct gap analysis, and inform requirements. • Identify, manage and engage regularly with stakeholders at all levels to ensure that responsibilities are clear, requirements are agreed, solutions are negotiated, and trust is maintained.• Facilitate workshops, meetings, and other discussions with diverse groups of people, enabling them to work collaboratively towards common goals while remaining neutral where appropriate.• Identify, categorise, and evaluate efficiency savings, cost savings and other benefits in line with project objectives.• Drive collaboration with other specialists to ensure that business objectives and user requirements are translated into appropriate technical solutions.• Conduct impact analysis to identify the positive and negative consequences of a proposed change on people, processes and data and consider actions needed.• Understand the stages and purpose of testing and drive the design, execution and assessment of product, process and useability tests.• Champion and drive the application of standards and best practice to ensure that BA artefacts created by self and others are delivered to a recognised quality and are understood and agreed by stakeholders.• Demonstrate expertise and provide guidance, mentoring, coaching and support to others, contributing to their professional development. Accreditation The job holder will be supported to work towards achieving Government Project Delivery Accreditation where they do not already hold this.This role is also known as Business Analyst 3 in the Project Delivery Competency Framework. Details about this can be found on the Infrastructure and Projects Authority pages.Essential Criteria: • The candidate must provide evidence of working on a medium or large-scale change programme or project (e.g. involving complicated subject matter, many diverse stakeholders, or a complex IT infrastructure). • Candidates should provide evidence of their skills and experience in the following:• Demonstrable experience of eliciting, documenting, analysing and managing complex requirements.• Demonstrable experience of modelling complex \\\"as is\\\" and \\\"to be\\\" business processes.• Demonstrable experience of identifying the root cause of problems, considering options, recommending solutions, assessing impacts and delivering, or supporting the delivery of, change.• Demonstrable experience of managing risks, issues and dependencies.• Excellent communication skills with the ability to build effective relationships, influencing and challenging stakeholders at all levels.• Excellent organisational skills with the ability to work independently in a fast-paced environment, prioritising multiple tasks.• Excellent analytical skills with the ability to interpret and then use large, complex and often incomplete data.Desirable Criteria:• Experience of using common project management methodologies, e.g. waterfall and agile.• Experience of using common process modelling tools, e.g. MS Visio, and methodologies, e.g. BPMN.o BCS International Diploma in Business Analysis (or any individual BCS certificates within the syllabus).o APMG Agile Business Analysis Foundation or Practitioner.Desirable criteria will only be used in the event of a tie breaker.BehavioursWe\\\'ll assess you against these behaviours during the selection process: Changing and Improving Communicating and Influencing We only ask for evidence of these behaviours on your application form:Changing and Improving Technical skillsWe\\\'ll assess you against these technical skills during the selection process: You will be asked a question on Requirements Management You will be asked a question on Stakeholder Engagement BenefitsAlongside your salary of £44,110, HM Revenue and Customs contributes £12,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.We offer a generous leave allowance, starting at 25 days and increasing by as day for every year of qualifying service up to a maximum of 30 days.Pension - We make contributions to our colleagues\\\' Alpha pension equal to at least 28.97% of their salary.Family friendly policies.Personal support.Coaching and development.To find out more about HMRC benefits and find out what it\\\'s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil ServiceThings you need to knowSelection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.As part of the application process, you will be asked to provide the following:A name-blind CV including your job history, previous experiences and achievements of up to your last 5 roles (200-words per job role). Your CV will be scored against the experience required outlined in the advert. Please do not provide any details that will allow us to identify you personally.A 750-word personal statement which you need to describe how your skills and experience are suitable for the advertised role, making clear reference to the essential criteria and person specification outlined in the advert.A 250-word Behaviour statement on Changing and Improving.Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at sift or interview.Further details around what this will entail are listed on the application form.We acknowledge that AI can assist you in your application. Find our guidelines here.SiftIn the event of a large number of applications being received, an initial sift will be carried out against your CV and then the personal statement. At full sift, the lead behaviour of Changing and improving will be assessed. We may also raise the score required at any stage of the process if we receive a high number of applications.Your desirable criteria statement will not be scored and will only be used in the event of a tie break.InterviewDuring the panel interview, your experience will be assessed, and you will be asked a behaviour-based question to explore in detail what you are capable of. Your technical Skills will also be assessed at interview.Interviews will take place via video call.Sift and interview dates to be confirmed.EligibilityPlease take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - \\\'Please re-open my application - (insert vacancy ref) & vacancy closing date (insert date)\\\'. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.Reserve ListA reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we\\\'ll let you know via your Civil Service Jobs account.Criminal Record CheckApplications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.Merit ListAfter interview, merit lists will be created for each location advertised within the vacancy. If you are successful at interview, you will be placed on the merit list for any locations you have expressed an interest for. Appointments from each merit list will be made in strict merit order.Reasonable AdjustmentsWe want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.If you need a change to be made so that you can make your application, you should:Contact the UBS Recruitment Excellence Team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.Complete the \\\"Assistance required\\\" section in the \\\"Additional requirements\\\" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you\\\'re deaf, a Language Service Professional.Important information for existing HMRC contractual homeworkers:This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the \\\'location preferences\\\' section that you can travel to.Terms and ConditionsCustomer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.Questions relating to an individual application must be emailed as detailed later in this advert.Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant\\\'s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.New entrants will join on the minimum of the pay band.Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.If you experience accessibility problems with any attachments on this advert, please contact the email address in the \\\'Contact point for applicants\\\' section.Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\\\'s recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).