You will lead the Estates Services Team within our Extra Care schemes and be responsible for ensuring minor repairs, grounds maintenance and communal cleaning is maintained to a high standard.
You will be responsible for the management of our team for a 24 hour, 7 days a week business. You will ensure a safe and secure environment is provided to tenants during the overnight hours, with your customer focused approach, you will deliver person-centred services in our Extra Care scheme in Cardigan; Bro Preseli.
You will be vigilant, compassionate with a strong sense of responsibility and work flexibly with the Estates Teams. You’ll have excellent observation and problem-solving skills to identify potential risks and take the appropriate actions.
• Manage teams that provide the Estates services within our Extra Care schemes including Cleaning, Estates and Night Concierge roles
• Assist in recruitment, induction, supervision, performance management and appraisal of the Estates Services Team
• You will form part of the night concierge cover staff and work when required alone, this could include night working across both Maes Mwldan and Bro Preseli
• Liaising with Lifeline monitoring service providers
• Provide assistance to tenants in the event of an incident or emergency, such as helping with basic needs and providing comfort and reassurance whilst liaising the emergency services or family members
• Securing the premises by patrolling the building, monitoring surveillance equipment, inspecting building, equipment, access points. Permitting entry to visitors and emergency services when necessary
• Assisting with ENS / Fire related emergencies including assisting with evacuation of tenants when necessary
• Performing regular fire safety inspections of all facilities within the Extra Care scheme
• Completing reports by recording observations, information, occurrences and surveillance activities.
• Undertaking cleaning duties such as dusting, sweeping and moping throughout the schemes as per schedules in the schemes
• Follow all Health and Safety regulations and understand your responsibilities under the Health and Safety at Work Act 1974. Record regular checks of equipment to ensure all in good working order
• Keep up to date with all related policies, procedures and safe working systems
• To work in a positive co-operative and supporting manner, contributing to service improvement
• Attend team meetings and training sessions as required
• Any other duties relevant to the nature of the post as required by management
Ability to travel between sites at short notice essential.
Please feel welcome to contact Ray Davies our Operational Manager, on 07767 162179. who will be happy to answer any questions you may have about this role.