Lead a team to deliver fast and friendly service to customers across various channels, ensuring a brilliant experience for in-store and online shoppers. As a Shop Manager, you will be responsible for leading and motivating your team to deliver exceptional customer service across multiple channels, including in-shop, delivery, Click+Collect, and drive-thru. Your primary goal will be to ensure that customers have a positive experience when shopping with us, whether they order in-store or online. **Key Responsibilities:** • Lead and motivate a team to deliver fast and friendly service to customers • Ensure customers have a brilliant experience when shopping with us • Manage customer service across multiple channels, including in-shop, delivery, Click+Collect, and drive-thru • Develop and implement strategies to improve customer satisfaction and loyalty **About the Role:** As a Shop Manager, you will be the face of our company, responsible for creating a positive and engaging experience for our customers. You will work closely with your team to deliver exceptional customer service, resolve customer complaints, and implement strategies to improve customer satisfaction and loyalty. **About Us:** We are a leading retail company dedicated to providing our customers with a brilliant shopping experience. Our company values include a commitment to customer satisfaction, teamwork, and innovation.