About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries,we offer Strategy and Consulting,Technology and Operations Services, and Accenture Song - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com About Entity: Corporate Functions—including Human Resources, Finance, Legal, Marketing Communications, and Workplace Solutions powers Accenture’s people across industries and functions to keep our business leading in the New. Join the heart and soul of Accenture, partnering with our extraordinary people to bring innovation into every organization. Job description: Job Description Manage India workplace service management team through effective governance, supervising day-to-day operations, performance reviews and finding resolution for various operational issues and challenges. Manage a large workforce, including direct reports to service partners with a spirit of positivity and collaboration. Monitoring the service levels on the floor, ensuring that the SLA is maintained. Report performance on daily basis and investigate unusual / undesirable results. Identify scope for improvements and standardize processes and service delivery through technology and bringing in industry best practices. Develop and maintain positive relationships with clients and partners across the globe. Resolve issues in a tactful and expedient manner for short-term solutions, and effectively plan for long-term solutions. Develop direct report to improve required skills, set direct report for success and ensure high people engagement among team members. Perform team administration and human resource management functions according to Accenture policy and requirements - recruitment, career development, coaching, mentoring, objective-setting. Raise issues around process, staffing and policies to the appropriate management level. Collaborate with process lead to identify improvements and/or develop solutions to persistent concerns. Advise and enable stakeholders in their goals to improve service, save on cost and mitigate risks. Use powerful techniques such as data storytelling and PowerBI/bots/tools as applicable. Participate in Quality Assurance activities to monitor proficiency, productivity, and quality of Service Delivery direct reports. Operate according to established process and guidelines of Accenture Operations Excellence (OPEX). Identify opportunities to expand knowledge bases and/or initiate process improvements. Work with team members to evaluate the downstream impact of improvements, and upon approval, oversee the development of the appropriate on-the-job training materials and training sessions. Respond to the unique reporting requirements of the Operations/Cross functional departments on real-time / Adhoc basis. Analyze data; assess opportunities for improving performances while driving efficiencies, and operational excellence. Analysis on reporting to increase efficiency of reporting and hence to notify the Operations about any upcoming issue and the trends and suggesting the ways of improving the process. Generate and validate reports for various business requirements, such as but not limited to status reports, scorecards, dashboards, etc. Provide insights on transaction trends such as but not limited to, usual requests or inquiries, Job Description Manage India workplace service management team through effective governance, supervising day-to-day operations, performance reviews and finding resolution for various operational issues and challenges. Manage a large workforce, including direct reports to service partners with a spirit of positivity and collaboration. Monitoring the service levels on the floor, ensuring that the SLA is maintained. Report performance on daily basis and investigate unusual / undesirable results. Identify scope for improvements and standardize processes and service delivery through technology and bringing in industry best practices. Develop and maintain positive relationships with clients and partners across the globe. Resolve issues in a tactful and expedient manner for short-term solutions, and effectively plan for long-term solutions. Develop direct report to improve required skills, set direct report for success and ensure high people engagement among team members. Perform team administration and human resource management functions according to Accenture policy and requirements - recruitment, career development, coaching, mentoring, objective-setting. Raise issues around process, staffing and policies to the appropriate management level. Collaborate with process lead to identify improvements and/or develop solutions to persistent concerns. Advise and enable stakeholders in their goals to improve service, save on cost and mitigate risks. Use powerful techniques such as data storytelling and PowerBI/bots/tools as applicable. Participate in Quality Assurance activities to monitor proficiency, productivity, and quality of Service Delivery direct reports. Operate according to established process and guidelines of Accenture Operations Excellence (OPEX). Identify opportunities to expand knowledge bases and/or initiate process improvements. Work with team members to evaluate the downstream impact of improvements, and upon approval, oversee the development of the appropriate on-the-job training materials and training sessions. Respond to the unique reporting requirements of the Operations/Cross functional departments on real-time / Adhoc basis. Analyze data; assess opportunities for improving performances while driving efficiencies, and operational excellence. Analysis on reporting to increase efficiency of reporting and hence to notify the Operations about any upcoming issue and the trends and suggesting the ways of improving the process. Generate and validate reports for various business requirements, such as but not limited to status reports, scorecards, dashboards, etc. Provide insights on transaction trends such as but not limited to, usual requests or inquiries, customer behaviors, internal or cross-functional process changes impact. Leading / Participating in the Monthly Service Performance review calls with the service management teams and the Stakeholders. Actively engages with other CS&S functional leads to provide business ownership input on cross-functional programs Coordinates and collaborates with workplace location leads to ensure effective solution definition and delivery to stakeholders. Job Qualifications Knowledge of workplace operations, commercial, staff transportation and space delivery services. Excellent communication, organization time management and problem-solving skills Exceptional track record of building relationships with stakeholders Strong multi-tasking skills with the ability to manage multiple projects. Proven team management skills and growth mindset Ability to function as a Team Player and maintain a good working relationship, yet think and act independently with professionalism, discretion, and confidentiality. Attention to detail and willingness to flex based on business priorities Knowledge o