Our client is seeking an experienced and motivated Head of IT Support to lead and manage their global IT operations!
This is a hands-on role with responsibility for the day-to-day management of their IT systems, service desk, and third-party IT vendor relationships. You will play a critical role in ensuring the smooth and efficient operations of their IT infrastructure, enabling their business to thrive.
What youll do:
* Oversee the day-to-day operations of our global IT systems, including network infrastructure, hardware, and software applications.
* Manage and mentor a small team of IT support professionals.
* Manage their Jira Service Desk, ensuring timely resolution of IT issues and requests.
* Oversee the relationship with third-party IT vendors, ensuring service level agreements are met and performance is optimised.
* Manage the procurement and maintenance of IT hardware and software.
* Ensure the security and integrity of IT systems and data.
* Implement and maintain IT policies and procedures.
* Monitor system performance and identify areas for improvement.
* Contribute to IT strategy and planning.
What youll need:
* Proven experience in a similar role, managing IT systems and service desks.
* Experience with Jira Service Desk and Office 365 is essential.
* Experience managing and working with third-party IT vendors.
* Strong understanding of ITIL principles (ITIL qualification is desirable but not essential).
* Experience managing remote teams.
* Excellent communication, interpersonal, and leadership skills.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Financial Services and IT Services and IT Consulting
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