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Account Development Manager, Insurance - Recruitment. People Solutions & Consultancy. Outsourcing. Research & Insights.
Senior Business Systems Support Analyst – Acturis
Hybrid Working - 1 Day Per Week in Milton Keynes
We’re looking for an experienced Senior Business Systems Support Analyst to play a vital role in supporting Acturis and other core insurance systems. This role is a key SME position, offering 2nd line support, driving improvements, and mentoring others within the team.
Key Responsibilities
* Deliver management information to senior leadership.
* Provide key support for projects leveraging Acturis as a core back-office system.
* Assess Acturis system updates and coordinate related tasks with the Applications Manager.
* Translate technical upgrades into user-friendly guides and deliver training to Super Users.
* Maintain accurate system configuration records.
* Analyse and improve current business processes, identifying opportunities for automation and workflow enhancements.
* Gather feedback and enhancement suggestions from users and liaise with Acturis.
* Share best practices, tips, and guidance with Super Users.
* Create and execute test scripts to support UAT for new features or documentation.
* Deliver responsive 2nd line support through the internal Acturis helpdesk.
* Maintain the helpdesk log, ensuring timely resolution and proper escalation of issues.
* Identify and address recurring issues, training gaps, or system improvement needs.
* Support the document templates team as needed.
* Provide mentorship to junior team members in Acturis.
Skills & Attributes
* Minimum of 5 years' experience supporting Acturis (essential).
* Background in a similar support or systems administration role preferred.
* Strong knowledge of the insurance sector and how the business operates.
* Awareness of regulatory frameworks (e.g. GDPR, FCA, TCF) is a plus.
* Previous experience in insurance or financial services is ideal.
* Excellent verbal and written communication skills.
* Ability to explain technical concepts clearly to non-technical users.
* High attention to detail and accuracy.
* Strong time management and organisational skills.
* Skilled negotiator and confident communicator across all stakeholder levels.
* Proficient in Microsoft Office applications.
* Willingness and ability to mentor and develop colleagues.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
Industries
Insurance
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