Why FirstOntario?
* Competitive compensation packages
* Top-tier health and wellness benefits, along with both a Health Spend Account ($500/yr) and a Personal Spend Account (up to $125/yr)
* Up to $1000 per year towards professional development
* Pension Plan
* Company-wide Employee Volunteer program (Blue Wave Program)
* Employee and Family Assistance Program
* Exclusive banking benefits
Job Overview
The System Design Analyst will be responsible for the configuration and parametrization of the Temenos Banking System and other Applications. In this role, the System Design Analyst will be a key support resource to ensure the effectiveness of support and development of key applications to meet the needs of the business.
Role
* Test, support, and implement all new banking modules and interfaces
* Work closely with the Business Partners to gather and document detailed Business Requirements to meet business needs.
* Collaborate with Developers in documenting specifications and wireframes for the build of prototypes
* Actively gather and document all Temenos specifications
* Serve as a subject matter expert with Temenos setup, configuration, and customization
* Systematically conduct usability testing
* Create and implement support documentation
* Be involved with Vendor Issue Management and provide support, including the maintenance of issue logs
* Build excellent working relationships with vendors and manage any vendor issues that arise
* Utilize project management expertise to support various IT initiatives
* Understand business requirements and system goals while providing support to ensure effectiveness and efficiency
* Provide outstanding customer service during all internal and external client interactions
* Stay ahead of current industry trends and new technologies that can add value to the business
* Provide support in second and third line technical support when needed
* Perform other duties as required
Required Skills
* Post-secondary diploma or degree in computer science or equivalent in a related program
* Experience with deployment tasks within Temenos or related banking systems
* Quick to respond to requests for service from all clients in a clear and user-friendly manner
* Problem-solving skills for technical issues and resourcefulness in finding solutions
* Strong negotiation skills with internal clients and vendors
* Innovative and forward-thinking
* Analytical and detail-oriented when dealing with technical support issues and IT projects
* Willingness to share knowledge with the team
* High level of integrity and trustworthiness
* Approachable with superior interpersonal skills
* Superior communication skills
* Able to take action in difficult and challenging situations and deal with uncertainty
* Aware of and able to mitigate enterprise risk factors, ensuring compliance with applicable regulations, legislation, and FirstOntario policies and procedures
* Available to work evenings and weekends as job demands and travel as required
* Actively participating in an on-call rotation
Interested in this role, but don't meet every requirement?
We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help make FirstOntario better. At FirstOntario, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.
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