The role - Senior IT Support Specialist
The salary - £35,000 - £42,000
The location - Perth or Edinburgh
Hybrid working is on offer but expectation is successful candidate will be on-site at start of role.
I'm working with a fantastic organisation as they look to add a Senior It Support Specialist to their managed services team. Part of the senior technical team, the successful candidate will be the go-to escalation point for all things IT support, while also getting involved with IT infrastructure projects. A varied role, you'll also get involved with cybersecurity projects alongside a dedicated cybersecurity team and handle things both on-premises and via cloud environments.
This is a truly varied role that will be perfect for someone who likes to be hands-on, tackle a wide range of technologies and provide excellent support directly to clients.
Your day-to-day:
1. Provide 2nd and 3rd line support, tackling a variety of troubleshooting requirements across hardware, software, servers and networks.
2. Be the technical lead on upgrade and migration projects, from planning to aftercare.
3. Liaise directly with clients, both technical and non-technical, during the troubleshooting process.
4. Work alongside the cybersecurity team to deploy and configure firewalls and endpoint protection.
5. Monitor client server performance and networ...